New customer service and fulfillment address for ALA Store beginning July 1, 2021

For Immediate Release
Tue, 06/15/2021


Rob Christopher

Marketing Coordinator

ALA Publishing

American Library Association


CHICAGO — Effective July 1, 2021, the Chicago Distribution Center will provide customer service and fulfillment for the ALA Store. We look forward to working with this state-of-the-art distribution and fulfilment operation, also a non-profit organization.

The products affected include books published by ALA Editions/ALA Neal-Schuman, ACRL Publications, and other ALA units; posters, bookmarks, READ-branded and other items that promote literacy and libraries, published by ALA Graphics; and ALA’s physical award seals such as the Newbery, Caldecott, Printz, and Carnegie Medals seals.

Beginning July 1:

  • Send printed ALA Store order forms, paper Purchase Orders, and checks and payments to:

Chicago Distribution Center
Attn: ALA
11030 S Langley Ave
Chicago, IL 60628

  • Send product returns to:

Chicago Distribution Center
Attn: ALA
11030 S Langley Ave
Chicago, IL 60628

  • For orders and inquiries:

Phone: 800-621-2736 or 773-702-7010
(Monday through Friday, 7:30 am to 4:30 pm, Central Time)
Fax: 800-621-8476
Direct TTY: 773-702-7096

For the quickest service, the above contact information should be used. Please note that any returns, orders, or payments sent to outdated addresses after July 1, 2021 may result in processing delays. Orders and payments sent to the main ALA office address in error will also be processed with a delay.

We look forward to a smooth transition and to the outstanding customer experience that CDC’s current customers describe. ALA Store purchases fund advocacy, awareness and accreditation programs for library and information professionals worldwide.