Master the Reference Interview

For Immediate Release
Mon, 10/19/2020


Ninah Moore

Program Officer-Continuing Education



CHICAGO- Register today for the upcoming six-week course Reference Interview 101 beginning on October 26, 2020.

This comprehensive six-week course will focus on methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with a patron. 

This course is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. The topics covered are introductory in nature and class segments are geared to cover issues of interest to staff in all types of libraries.

The instructor, David Tyckoson, has almost 40 years of experience in academic libraries. He is currently a reference librarian at the Henry Madden Library, California State University Fresno. Tyckoson has also taught in the Graduate Library schools at SUNY-Albany and the University of Illnois.

The Reference and User Services Association (RUSA) is a division of the American Library Association. RUSA serves all types of libraries in reference, user services, adult readers advisory and collection development as well as resource sharing, genealogy and archives, business reference and reference technology.

RUSA has six specialty sections that are free to RUSA members:  BRASS (Business Reference and Services Section), CODES (Collection Development and Evaluation Section) HS (History Section), ETS (Emerging Technologies Section), RSS (Reference Services Section) and STARS (Sharing and Transforming Access to Resources Section