Core Webinar: Best of Core Forum: How to Create a Patron-Centered Administration

CHICAGO—Join Core for the webinar "Best of Core Forum: How to Create a Patron-Centered Administration" on April 7, 2026, at 1 p.m. CT. Do you want to take your library’s customer service to the next level? If so, this session is for you. We’ll share a step-by-step overview of how libraries have overhauled their customer service philosophy and elevated the patron experience from questioning and conflict to collaboration and coming to a consensus to find solutions. We’ll dig into how we created staff-driven library service success via innovation and leadership to pursue customer service excellence. In addition to sharing our own experiences, we’ll share our best tips for gaining buy-in from trustees, staff, patrons, and even those “responsibility warriors”!
 

Best of Core Forum: How to Create a Patron-Centered Administration

Presenters:

Amy Resh, Chief Executive Officer & Director, James V. Brown Library, Williamsport, PA

Robbin Degeratu, Assistant Director, James V. Brown Library, Williamsport, PA

Registration Fees:

Core Member: $57.85
ALA Member: $80.10
Nonmember: $89.00
Student: $44.50

How Do I Purchase Group Registration?

You can register a group by specifying the number of people who will be accessing the webinar during checkout. We offer webinars discounts based on the number of registrations you specify at checkout. If you are a Core member, you can purchase seats for yourself and your colleagues at the Core discount rate; ALA's new e-Learning store allows you to extend Core member savings to colleagues at your institution.

Can't attend the live event? No problem! All registrants will receive a link to the recorded session for later viewing at their convenience.

Register online or by phone at 1-800-545-2433 (press 1 to reach our customer service representatives).

For questions or comments related to Core webinars, please contact Core staff at corece@ala.org.

About Core

Core: Leadership, Infrastructure, Futures is the national association that advances the profession of librarians and information providers in central roles of leadership and management, collections and technical services, and technology. Our mission is to cultivate and amplify the collective expertise of library workers in core functions through community building, advocacy, and learning. Core is a division of the American Library Association. Follow us on our Blog, Instagram and LinkedIn.