PLA Releases ‘Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation’ Publication

CHICAGO — The Public Library Association (PLA) has released a new book, “Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation,” which provides trauma-informed strategies that address many common scenarios. This hands-on resource will show library workers how to de-escalate difficult situations safely and effectively.

Because libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de-escalate them in trauma-informed ways. Utilizing the framework from PLA’s best-seller “A Trauma-informed Framework for Supporting Patrons,” this workbook walks readers through building micro-skills for handling difficult situations, providing:

• a succinct overview of how to define and understand trauma, including its definition, causes, effects, and manifestations;

• evidence-informed approaches drawn from the fields of social work, psychology, and counseling;

• dozens of activities, handouts, and worksheets designed to spur reflection and help readers build upon the practices introduced in the book;

• guidance on debriefing, evaluation, facing compassion fatigue, and other aftercare topics; and

• appendices that provide information on mental health resources, crisis intervention hotlines, and further reading on trauma and burnout.

“As the needs of our communities grow and evolve, so must the tools and strategies we provide to support library workers,” said PLA President Michael Lambert. “This timely and thoughtful resource offers practical guidance for handling challenging situations with empathy and confidence. Dr. Paauw and the Public Library Association have created a vital tool to help staff foster safe, respectful, and welcoming spaces for all.”

Dr. Margaret Ann Paauw is an Assistant Professor at Eastern Michigan University and a licensed clinical social worker. Dr. Paauw worked as a library social worker for the Chicago Public Library, was an active member of PLA’s Social Worker Taskforce, facilitated the library social work direct service call, and co-authored “A Trauma Informed Framework for Supporting Patrons.” Dr. Paauw has consulted on library social work partnerships and provided trauma-informed and de-escalation trainings to libraries across the country.

“Navigating Difficult Situations in Public Libraries” is available for purchase in the ALA Store for $44.99 for ALA members and $49.99 for others. PLA members will receive a code for an extra discount on the price.

About the Public Library Association

The Public Library Association (PLA) is the largest association dedicated to supporting the unique and evolving needs of public library professionals. Founded in 1944, PLA serves nearly 10,000 members in public libraries large and small in communities across the United States and Canada, with a growing presence around the world. PLA strives to help its members shape the essential institution of public libraries by serving as an indispensable ally for public library leaders. For more information about PLA, contact the PLA office at 1 (800) 545-2433, ext. 5PLA, or pla@ala.org.