For immediate release | April 29, 2024

PLA launches new telehealth training module on

CHICAGO — The Public Library Association (PLA) has launched Getting Started with Telehealth, a new training module available on This new module builds upon the site’s comprehensive resources and opportunities aimed at improving digital literacy skills within public libraries and their communities.

With support from Heartland Forward, this module guides users through the basics of accessing telehealth. Topics includes navigating patient portals and understanding technical requirements. A complementary training package includes everything necessary to host an in-person class, such as slides, trainer guides, and handouts. Getting Started with Telehealth is free and available to everyone in English and Spanish.

“The addition of resources on accessing telehealth strengthens PLA’s commitment to narrowing the digital divide,” said PLA President Sonia Alcántara-Antoine. “This new module and training is a perfect complement to PLA’s ongoing digital literacy initiatives and overall commitment of literacy-building through our nation’s public libraries.”

“Access to telehealth services is crucial for bridging gaps in health care access, particularly in underserved communities. By empowering individuals with the knowledge and skills to navigate telehealth, we can improve health outcomes and promote equitable access to care” said Heartland Forward’s Director of Public Policy Solomon Graves.

PLA developed Getting Started with Telehealth in partnership with Heartland Forward, a think-and-do tank focused on advancing economic success by supporting healthy communities.

“As part of its 2022-2026 strategic plan, PLA re-committed to advancing all literacies and expanding meaningful access that results in community wellbeing,” Alcántara-Antoine said. “We know people come into the library to both research health issues and access technology. Getting Started with Telehealth is a valuable resource for libraries to use in supporting their patrons.”

Learn more about the PLA’s commitment to supporting digital literacy here. Getting Started with Telehealth is freely available on

About the Public Library Association
The Public Library Association (PLA) is the largest association dedicated to supporting the unique and evolving needs of public library professionals. Founded in 1944, PLA serves nearly 9,000 members in public libraries large and small in communities across the United States and Canada, with a growing presence around the world. PLA strives to help its members shape the essential institution of public libraries by serving as an indispensable ally for public library leaders. For more information about PLA, contact the PLA office at 1 (800) 545-2433, ext. 5PLA, or

About Heartland Forward

Heartland Forward is a policy think-and-do tank dedicated to being a resource for states and local communities in the middle of the country. We do this by studying broad economic trends and building data-driven and community-tested partnerships, programs and policies to address the needs of the heartland – all while helping to change the narrative about the middle of the country and kick-starting economic growth.



Eliana Tang Kleiman

Communications Associate

Public Library Association