For immediate release | November 8, 2011

Refresh your customer service skills with PLA's upcoming webinar

CHICAGO – At 1 p.m. CST on Nov. 30, the Public Library Association (PLA) will host a live, hour-long webinar, “Fully Engaged Customer Service at Your Library” as part of PLA’s “Public Libraries at Work” monthly webinar series.

During this webinar, participants will learn a fresh approach to customer service and discover ways to reduce work stress by enacting techniques to connect with patrons and respond to their needs in an efficient and positive manner.

Instructor Cheryl Gould, library training consultant, will define the three elements of customer service interactions and show webinar attendees how they can successfully engage in each part—resulting in more successful and rewarding customer (and staff) experiences.

The cost to attend “Fully Engaged Customer Service at Your Library” is $28 (PLA Members), $31.50 (ALA Members) and $35 (Nonmembers). Groups of any size can register for $129. The deadline to register is 4:30 p.m. CST on Nov. 28.

For more information about PLA, contact the PLA office at (800) 545-2433, ext. 5PLA, or visit PLA’s website at PLA is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.


Amy Sargent