For immediate release | January 24, 2022

February Online Learning with RUSA

CHICAGO - The American Library Association- Reference and User Services Division (RUSA), continues to offer an outstanding combination of repeat and new courses/webinars. Check out our list of upcoming programming below:

Assessment of Online Library Instruction

Four-week asynchronous course beginning on Monday, February 7, 2022

This course will provide patrons with the theoretical and practical tools and resources needed to conduct quality assessment of asynchronous and synchronous online library instruction. The course will consist of one week training for each of the following topics: Creating effective anecdotal assessment tools for faculty and students of asynchronous/synchronous library sessions; Using online tools for assessment; Creating effective assessment questions for online “one-shots”; and Assessing library instructional videos for asynchronous sessions.

The course, taught by Anthony Bishop, is designed for library instructors in Academic, K-12 or Public Libraries who conduct instruction or create library instruction videos for asynchronous or synchronous library instruction.

Reference Interview

Six-week asynchronous course beginning on Monday, February 14, 2022

Reference Interview is a comprehensive six-week asynchronous course focusing on the methods of evaluating reference services, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Using images and text, this in-depth educational approach covers everything from the approachability of the librarian to how to follow up with the patron.

The course, taught by Dave Tyckoson, is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills.

RUSA Virtual Forum- Reference and User Services Re-engaged

Two-day non-consecutive virtual forum

RUSA’s first-ever Virtual Forum “Reference and User Services Re-engaged” will be held on March 8 & 10, 2022. This two-day virtual forum will showcase the work of our sections and interest groups as they share; What have we learned? What ideas will we keep? How can we prepare for future disruption? Which patrons did we serve well and where can we improve to serve all patrons?

Don’t see a topic that interest you, check out our full listings here or submit a proposal form here.

The Reference and User Services Association (RUSA), a division of the American Library Association, represents librarians and library staff in the fields of reference, specialized reference, collection development, readers’ advisory and resource sharing. RUSA is the foremost organization of reference and information professionals who make the connections between people and the information sources, services, and collection materials they need. Learn more at


Ninah Moore

Program Officer-Continuing Education