For immediate release | August 13, 2012

Yolanda Cuesta to lead PLA management course on serving diverse populations

CHICAGO — On Oct. 11 and 12 the Public Library Association (PLA) and its co-sponsor, the Kent District Library (KDL) in Grand Rapids, Mich., will present a two-day, in-person management course, “Serving Diverse Populations” at the KDL Cascade Township Branch. The course offers library managers, supervisors and directors the opportunity to gain practical, real-world skills to make their library successful at serving a mixed community.

Instructor Yolanda Cuesta, owner, Cuesta Multicultural Consulting, will lead participants through an interactive course built of the following modules: Making the Case for Serving Diversity, Impact of Diversity and Culture on Library Services, Reaching Out/Getting to Know the Community, Planning and Adapting Services, Developing a Diverse Workforce and Marketing to Diverse Populations. The full course curriculum (PDF) can be found online.

Registration fees for “Serving Diverse Populations” include all training materials, lunch and refreshment breaks on both days of the workshop. Cost is $275 for PLA members and Kent District Library representatives, $325 for ALA members and $425 for non-members.

For questions about registration and the course itself, contact the PLA Office at (800) 545-2433, x5PLA, or For questions about the local arrangements, contact Diane Cutler, manager, KDL–Cascade Township Branch, at 616-647-3859 or

“Serving Diverse Populations” is a Certified Public Library Administrator (CPLA) course; however enrollment in the CPLA program is not required to attend. Librarians pursuing CPLA certification will be required to take a post-test and will be asked to do outside readings or complete a project.

For more information on the Certified Public Library Administrator program, visit the CPLA website. If you would like to partner with PLA to host a PLA CPLA library management course in your area, email Linda Bostrom at for more information.

PLA is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.



Manager, Marketing

Public Library Association (PLA)

1-800-545-2433 ext.5024