For immediate release | March 6, 2012

Free ALA/Merritt Fund and JobLIST Placement Center webinar on defusing workplace challenges

CHICAGO – Librarians across all settings can, at times, face unexpected challenges or confrontations from an angry or upset patron, community member, coworker or concerned citizen. Knowing how to handle these difficult conversations in ways that can lead to a healthy resolution is critical. These issues will be discussed in a free webinar at noon CDT on Wednesday, April 11.

The ALA JobLIST Placement Center and Office for Intellectual Freedom (OIF), in conjunction with the LeRoy C. Merritt Humanitarian Fund, are pleased to present “Moving Difficult Conversations Toward Positive Outcomes: Coping with Challenges in the Library Workplace,” a free webinar addressing conflict resolution in the workplace. This online learning event will offer insight and preparation for approaching these difficult conversations with an open and positive mindset, provide the tools to defuse the situation and equip attendees with the skills and behaviors for moving these types of conversations toward a positive outcome.

In addition to the live webinar, the program will be recorded and made available asynchronously as a webcast one month later.

Speakers will be Angela Maycock, assistant director of the Office for Intellectual Freedom, and Caitlin Williams, Ph.D., an award-winning author, speaker and coach on topics related to workplace issues and professional development.

To register, visit Contact Beatrice Calvin at or (800) 545-2433, ext. 4280 with any questions.

Note: This webinar is purely informational. It is not intended as legal advice and should not be treated as such. If you have questions about your employment situation, we recommend that you consult with legal counsel licensed in your state with respect to your individual situation.


Beatrice Calvin