Making difficult conversations effective: An essential competency for life and leadership

How do you ask an employee to start doing something they don’t want to do or to stop doing something they love to do?  It can be difficult, but understanding how to manage the conversation is essential for an effective leader.

This webinar will show you how to prepare for the conversation, avoid typical pitfalls, communicate job expectations directly and compassionately, and provide meaningful follow up with an employee.

Learning Outcomes

By the end of this webinar participants will:

  • Understand what constitutes a difficult conversation and when it’s needed;
  • Know how to prepare for and carry out a difficult conversation as an effective response to a personnel issue;
  • Understand the importance of follow up in order to effect change and hold employees accountable.

Who Should Attend

Librarians who are currently leaders and managers; Librarians who are considering leadership as part of their career path


Catherine Soehner, Associate Dean for Research and Learning Services, University of Utah Marriott Library, Salt Lake City;  

Ann Darling, Senior Associate Dean, Undergraduate Studies, and Associate Professor, Communication, University of Utah


How to Register

Register online:

Register with a purchase order or by mail: registration form (PDF, 1 pg.).


For questions about this webinar or other LLAMA programs, contact Fred Reuland.