Techniques in Managing a Library Services Platform

Thursday, 5/30/2019
  • 1:00 PM (Eastern)
  • 12:00 PM (Central)
  • 11:00 AM (Mountain)
  • 10:00 AM (Pacific)

project management by ProSymbols from the Noun Project

As libraries move from legacy ILS (Integrated Library System) to a next generation Library Services Platform (LSP), and face evolving user needs, soft skills, such as team building, project management, and leadership skills, become as essential as technology skills. This 90-minute webinar provides practical techniques through a case study. It covers systematic project planning, building collaborative team infrastructure, facilitating communication, empowering others, and establishing a decentralized collaborative approach to achieve the goal of delivering the best value of services to library users. Key takeaways for attendees will be: to understand how the concepts and principles of a lean methodology applies to library systems settings in the context of both migration and ongoing management; to adapt the techniques to their local environment; to be able to make connections to deliver value to the user experience; and continuously identify areas for further improvements.

Image credit: project management by ProSymbols from the Noun Project

Learning Outcomes

By participating in this webinar, you will learn

  • Lean methodology (Agile, DevOps, Value Streams) overview
  • Strategies and techniques to develop collaborative team infrastructure (mapping needs with people, product and processes)
  • Tools to be explored / adopted to facilitate collaborative team work
  • Humanizing the library through inclusive culture

Who Should Attend

Project managers for LSP implementations or the librarians and administrators who are involved in and lead the planning of an LSP implementation.


Hong Ma

Hong Ma head shot

Hong Ma is the head of library systems at Loyola University Chicago, where she successfully managed the Library Services Platform (LSP) migration and transformation. She led a series of panel presentations at ELUNA conferences (2016, 2017, 2018, and 2019) on experiences of managing LSP transformation through an evolving collaboration infrastructure. She regularly delivers presentations at major library technology conferences such as Computers in Libraries, LITA Forum, ER&L, and ELUNA etc. She also routinely appears in publications. She co-authored a chapter in Exploring Discovery: The Front Door to Library’s Licensed and Digitized Content. Recently she contributed a book chapter “Leading changes in library as architect of library technology infrastructure” to the LITA Leadership Guide: The Librarian as Entrepreneur, Leader and Technologist.



  • LITA Member: $45
  • Non-Member: $105
  • Group: $196

Zoom login info will be sent to registrants just prior to the start date.

How to Register

Register Online  page arranged by session date (login required)


Mail or fax form to ALA Registration

OR call 1-800-545-2433 and press 5

OR email

Tech Requirements

Live, synchronous lectures will require attendee participation via internet audio. Attendees will need a wired, high-speed internet connection, and a headset or speakers.  It is recommended that attendees use headsets connected to their computers (VOIP) during a Zoom session. All attendees are muted and should use the built in chat function to communicate with presenters.  The use of computer speakers with a mic is not recommended, as it may cause echo. The recommended browser is Mozilla Foxfire although other browsers should work for attending.


For questions about registration, contact ALA Registration:  call 1-800-545-2433 and press 5 or email

For all other questions or comments related to the course, contact LITA at (312) 280-4268 or Mark Beatty,