Conferences & Events Calendar

Do you want to take your library’s customer service to the next level? If so, this session is for you. We’ll share a step-by-step overview of how libraries have overhauled their customer service philosophy and elevated the patron experience from questioning and conflict to collaboration and coming to a consensus to find solutions. We’ll dig into how we created staff-driven library service success via innovation and leadership to pursue customer service excellence. In addition to sharing our own experiences, we’ll share our best tips for gaining buy-in from trustees, staff, patrons, and even those “responsibility warriors”!

A 60-webinar on using resources to create advisory materials

A 60- minute webinar on using online resources for creation of advisory materials at little to no cost to the library.

Description: Over the past two years, the Collection Services department of our library faced numerous staff impacts including retirements, staff shortages, hiring freezes and potential budget cuts. To maintain access to library materials for our nearly 60,000 students, faculty and staff the department engaged in a collaborative approach.

Artificial intelligence (AI) has the potential to streamline metadata workflows and increase the capacity of cataloging operations. Interest in the promise of AI has accelerated since the release of ChatGPT in 2022. Metadata practitioners have conducted many case studies using AI processes, such as machine learning (ML) and natural language processing (NLP).

Documenting the cultural heritage and unique experiences of your community members provides a more inclusive archival record. This presentation covers the steps needed to establish relationships and work with community members through participatory archives. This presentation will provide an overview of the basic structure of how to conduct oral histories and working with communities.

A 60 minutes webinar on the relevance of business archives to business librarians in an effort to better support researchers

This 6-week online course is a basic primer for library cataloging concepts and practices.

This 4 week course Fundamentals of Management is designed for new managers to build the skill set they need to successfully lead their department or organization, as well as support existing managers looking to improve their skills.

This 6-week online course is a basic primer for library cataloging concepts and practices.