PLA partnered with the American Library Association (ALA) Public Programs Office to present this webinar designed to teach participants the value of measuring outcomes within library programs. This introductory webinar provides an overview of outcome measurement and the Project Outcome tools, and is specifically aimed toward programming librarians interested in getting started using outcome measurement.
Public libraries have long been leaders in bringing people into the digital world, providing programs and services that help patrons get jobs, gain knowledge, increase productivity, and engage with others online. Leveraging and strengthening existing library and community resources can help reduce staff burden and increase the library’s impact on digital literacy. In this on-demand webinar, a panel of digital literacy experts share tools, resources, and partnership strategies to help you enhance digital skill development among patrons and library staff.
This on-demand webinar will help viewers understand how social media listening tools like social dashboards can be used to gather insights on a local community’s reaction to isolation and self-quarantine during the coronavirus pandemic. Also learn to use these insights to adjust services and plan programs that address active community needs.
Whole Person LIbrarianship applies social work concepts to library practice to improve patron services across library types.
Enhance the customer experience by increasing staff engagement! Learn how the Plano Public Library created a cohesive customer service experience by training staff to share “just one thing” about the library. Staff became more comfortable with patron interactions and engaged with more people during outreach. This concept became a cornerstone to the Outreach & Engagement team’s training and communications. With this concept in place, specific staff were identified for different types of outreach events to address the needs of different communities in their city.