Organization and Personnel Administration

Someone once said, managers solve today’s problems, administrators solve tomorrow’s. Whether you are new to an administrative position or you aspire to obtain one, this course prepares you for the wide ranging privileges and responsibilities of top level leadership. How you lead people is key to your success. With structure supporting you and the goal of a successful team guiding you, you can master Organization and Personnel Administration.


Course topics include: Understanding funding and budgeting; evaluating staffing needs; recruiting, interviewing and hiring; supervising, motivating and developing staff; evaluating performance; identifying training needs; terminating staff; evaluating the effectiveness of the organizational structure and its policies.


Participants select a Case Study library to study and, throughout the course, develop six individual reports studying the library’s organization and personnel administration policies and practices.

This online, asynchronous course, will have two live meeting sessions.

  • Sessions and materials will be made available on six sequential Mondays at 8:00 a.m. (Eastern), beginning on the first day of class.
  • There will be a recorded lecture each week.
  • Class materials, once released, will remain available throughout the duration of the course.
  • Supplemental material will also be required reading each week and an assignment will be due each Friday at 5:00 p.m.

Learning Outcomes

At the end of this course, participants will be able to:


  • Write effective personnel policies;

  • List the key legal issues involved in hiring and managing staff;

  • Describe the benefits and steps in conducting a staff study;

  • Practice basic conflict resolution skills;

  • Write a staff development and training plan that includes the introduction of technology;

  • Plan training and professional development programs to increase staff knowledge and skills to serve the diverse population, including service to people with disabilities; and

  • Practice situational awareness skills with staffing and performance issues.

Who Should Attend

Anyone who is new to a library administrative position, or

Anyone who aspires to become a library administrator


Catherine Hakala-Ausperk

Catherine Hakala-Ausperk has 31-years of public library experience and most recently was the Executive Director of the Northeast Ohio Regional Library System. Prior to that, she held multiple library positions, from circulation and reference to management and administration.  

Hakala-Ausperk is the author of Be a Great Boss: One Year to Success (ALA, 2011), Build a Great Team: One Year to Success (ALA, 2013), and the upcoming Renew Yourself! Energize Your Career at Any Stage (ALA, 2016).  She is an adjunct faculty member at Kent State University’s School of Library and Information Science, where she teaches Management, and an instructor for The American Library Association’s “Certified Public Library Administrator” (CPLA) program, where she teaches Organization and Personnel Administration.

The owner of Libraries Thrive Consulting, she assists in creating library strategic plans and she presents and trains around the country at conferences and staff days. Her passion is for supporting, coaching, and developing great libraries, successful staff members, and – especially – strong and effective leaders.




$350 for ALA members

$400 for non-ALA members

How to Register

Visit the registration page for this and all of our courses

To register specifically for this course, visit the registration page for this course

Tech Requirements

Reliable Internet connection; Java-enabled web browser; Real Player software; PDF Reader; IBM Compatible PC with at least 400 MB RAM with Windows XP/7 or above or Macintosh with OS8 or above; 128 MB RAM; sound card with speakers and/or earphones; color monitor with at least 800×600 resolution.


Certificate of Completion is awarded.


For more information on this course, contact Pamela Akins, Community Engagement Specialist,