Leadership & Management

You've heard of IQ and EQ, but what about CQ? Cultural Intelligence (CQ) refers to our ability to function effectively across national, ethnic, and even organizational cultural boundaries. Cultural Intelligence involves four interdependent skills: Knowledge, Motivation, Interpretation, and Behavior. Cultural Intelligence building is a life-long journey, and all can improve their CQ over time. In a world of culture clashes, any effort towards cultural intelligence will make an immediate and effective impact.
Data literacy is increasingly an essential skill set for navigating everyday life. Learn how public libraries can increase awareness and understanding among youth of the pervasive role of data in their lives. The rich resources of the U.S. Census Bureau’s Statistics in Schools are a valuable tool to advance data literacy, and many libraries are using Census data to foster civic education and community engagement among children and teens. The webinar speakers discuss approaches to data literacy that reach diverse populations and address real-world issues of interest to youth.
Libraries were central to helping people be counted in the 2020 Census. Now, learn how to make the data count for your library and community. This on-demand webinar introduces you to the important role that public libraries can play in assisting individuals, groups, and organizations with finding, accessing, and using census data for planning and decision making. Resources and tools for searching basic census sources are covered.
The Wake County (North Carolina) Public Library System has made decreasing barriers to library use a priority in their strategic and tactical planning. This session explores common barriers including unnecessary or restrictive policies, difficulties of accessing library facilities, lack of service awareness, and insufficient literacies. Learn how the library has worked to combat the impact of these barriers by systematically reviewing and updating library policies and operational practices and by responding to customer needs within their community.
Self-PacedeCourseAttendance Cert.
The Design and Marketing for Libraries course will teach students how to market their library to send positive messages, advocate, promote, and engage with their users. This course is for librarians and library staff of any type (public, academic, etc.) that are responsible for or involved with promoting the library via social media and other engagement tools.
LiveWebinarAttendance Cert.
Surveys are popular assessment tools to understand users' needs and perceptions because they are easy and quick to use. In spite of the convenience and popularity, it is hard to have a well-designed survey. In this presentation, the Assessment Coordinator of the University of Illinois at Chicago (UIC) Library will share her experiences and lessons learned from consultations over the years, as well as practical tips.
How do we move from a scattershot evaluation process which nearly everyone dreads to one that effectively resolves issues and motivates employees to stretch with full managerial support? The Toledo-Lucas County (Ohio) Public Library has developed a hybrid evaluation process that achieves these goals yet remains flexible enough to work for all employees. Most people dread evaluations; this library has worked hard to make them inspirational and effective. Hear their story and see what they’ve developed. — PREVIEW AVAILABLE
Developing Your Storytelling will teach the foundations of storytelling for library assessment, user experience, and marketing. You will learn the principles of a great story, crafting strategic and consistent messages to create more engaging and user-centered experiences.
The Census is an essential source for discovering and reconstructing local and family history. Rich data about communities, neighborhoods, and families document local demographics, immigration and naturalization information, ancestral family names, relationships, birth years, and birthplaces. Although the U.S. government has conducted a Census every ten years since 1790, the categories of data collected and the details provided in the Census records vary. Learn how categories for race, ethnicity, and other demographics have changed over time and how that impacts research.
This will be a discussion of the current digital curation ideals, systems, pain points, and successes that participants currently encounter at their institution, with a view towards how each envisions future improvements.