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Surveys are popular assessment tools to understand users' needs and perceptions because they are easy and quick to use. In spite of the convenience and popularity, it is hard to have a well-designed survey. In this presentation, the Assessment Coordinator of the University of Illinois at Chicago (UIC) Library will share her experiences and lessons learned from consultations over the years, as well as practical tips:
- When and how to use surveys (e.g., using surveys to demonstrate the library's impact on students' academic success)
- Survey flow (e.g., where to add demographic questions; the order of questions) and length
- Response options (e.g., yes/no or Likert Scale)
- Rules and policies (e.g., user privacy and accessibility)
The presenter will use the examples of the surveys that she has developed and used in her university library consultations. This presentation targets any library staff who are involved in assessment or want to improve their skills in developing surveys as an assessment tool. During the Q&A, attendees will have an opportunity to share their experiences and tips in developing surveys with others.
At the end of this webinar, the attendees will be able to:
- Understand why a well-designed survey is important.
- Learn practical tips when developing a survey.
- Become familiar with rules and policies related to developing a survey.
Who Should Attend
This webinar is intended for any library employee who is involved in assessment or wants to be involved in assessment in the future. Regardless of their experience, attendees will benefit from this webinar when developing their own surveys.
Jung Mi Scoulas is Clinical Assistant Professor and Assessment Coordinator at the University of Illinois at Chicago (UIC) Library. Her primary responsibilities include planning and implementing library assessment initiatives, leading regular internal and external surveys, and consulting with library units to determine their assessment needs. She holds a PhD in educational psychology and a MEd in Measurement, Evaluation, Statistics and Assessment from UIC.
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