Developing the Best Survey Tips from Consultations

Tuesday, 2/9/2021
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

Surveys are popular assessment tools to understand users' needs and perceptions because they are easy and quick to use. In spite of the convenience and popularity, it is hard to have a well-designed survey. In this presentation, the Assessment Coordinator of the University of Illinois at Chicago (UIC) Library will share her experiences and lessons learned from consultations over the years, as well as practical tips:

  • When and how to use surveys (e.g., using surveys to demonstrate the library's impact on students' academic success)
  • Survey flow (e.g., where to add demographic questions; the order of questions) and length
  • Response options (e.g., yes/no or Likert Scale)
  • Rules and policies (e.g., user privacy and accessibility)

The presenter will use the examples of the surveys that she has developed and used in her university library consultations. This presentation targets any library staff who are involved in assessment or want to improve their skills in developing surveys as an assessment tool. During the Q&A, attendees will have an opportunity to share their experiences and tips in developing surveys with others.

Learning Outcomes

At the end of this webinar, the attendees will be able to:

  • Understand why a well-designed survey is important.
  • Learn practical tips when developing a survey.
  • Become familiar with rules and policies related to developing a survey.

Who Should Attend

This webinar is intended for any library employee who is involved in assessment or wants to be involved in assessment in the future. Regardless of their experience, attendees will benefit from this webinar when developing their own surveys.


Jung Mi Scoulas is Clinical Assistant Professor and Assessment Coordinator at the University of Illinois at Chicago (UIC) Library. Her primary responsibilities include planning and implementing library assessment initiatives, leading regular internal and external surveys, and consulting with library units to determine their assessment needs. She holds a PhD in educational psychology and a MEd in Measurement, Evaluation, Statistics and Assessment from UIC.







Participant ($USD)
Core Member (individual) 43
Nonmember (individual)       59
Groups. (Includes a link to share with your group for safe social distancing viewing).     129

All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

How to Register

Complete the individual webinar online registration form. Sessions are listed by date and you must log in.


Contact us to register:

Call 1-800-545-2433 and press 1 to reach our customer service representatives or

Register by mail for the session you would like to attend. (If you receive an error message after clicking the "register by mail" link, right-click the link and save the form to your computer.)

Core Code of Conduct

Please review the Statement of Conduct before registering.

Tech Requirements

Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.

Core webinars are presented through GoToWebinar. Check to see if your system supports GoToWebinar.

Test your connection or audio.




For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 1 or email

For all other questions or comments related to the webinars, please contact Core CE staff at