Conversations Worth Having for Library Leaders

Monday, 4/4/2022 - Monday, 4/25/2022
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

Communication remains the top issue for organizations, teams, and relationships, but it doesn’t have to be that way. In this workshop, you will learn and apply two simple communication practices to strengthen connection, ignite creativity, and engage others in meaningful conversation, even in tough situations. It’s all about the questions that you ask and how you frame the conversation. These practices are grounded in Appreciative Inquiry, a widely used approach for generating positive change.

Learning Outcomes

At the end of this classroom, attendees will be able to:

  • Be able to use generative questions to shift the dynamics of personal and workplace communication problems. 
  • Experience flipping negative conversations to conversations worth having.
  • Be able to use effective feedback strategies with common workplace situations.

Who Should Attend

This program is for Library leaders at any level, from any type of library, including human resources. 


Michelle Bradley is the Manager for Engagement, Consulting, and Training at the Midwest Collaborative for Library Services. She is a Certified Appreciative Inquiry Facilitator through the Center for Appreciative Inquiry, holds a Public Innovator certificate from the Harwood Institute, and a certificate in Creating Positive Change through The Change Lab. She has more than 20-years of experience in libraries working in various capacities, including as a public library director. Since 2014 she has been with the Midwest Collaborative for Library Services (MCLS), a non-profit, member-driven, library services organization, where she works with over 650 multi-types of libraries throughout Indiana and Michigan. Michelle has given many presentations at local, state and national conferences. Michelle’s educational background includes a B.A. in Advertising from Purdue University, a Masters in Library Science from Indiana University, and a Graduate Certificate in Public Management from IUPUI’s School of Public and Environmental Affairs.





  (Four live sessions and hands on learning)

Participant ($USD)
Core Member (individual) 139
Non-member (individual)  189

All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

How to Register

Complete the online registration form. Sessions are listed by date and you must log in.


Contact us to register:

Call 1-800-545-2433 and press 1 to reach our customer service representatives or

Register by mail for the session you would like to attend. (If you receive an error message after clicking the "register by mail" link, right-click the link and save the form to your computer.)

Core Code of Conduct

Please review the Statement of Conduct before registering.

Tech Requirements

Computer, phone with audio recording capability, Internet connection, Google Drive account




For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email

For all other questions or comments related to the webinars, please contact Tom Ferren, Core Program Officer of Professional Development