How to Use Interviews for Assessment in Libraries

Wednesday, 8/26/2020
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)
ALA and ALCTS are committed to supporting our members, staff, and all librarians and library workers during these uncertain times. We will continue to offer online learning opportunities, and will do our best to accommodate the remote needs of our attendees. We will also continue to offer group registration, providing individual logins for each group member registered for ALCTS webinars. Please contact ALCTS with any questions or concerns.

Do you need feedback from stakeholders at your library? Are surveys not doing the job? Interviews are a more thorough and personal way to get actionable information, but they can be complicated and time-consuming. Learn all the steps needed to do successful interview-based research, including how to get IRB approval, choose interviewees, create questions, assemble recording and transcription tools, protect privacy, identify themes/codes, and reach conclusions you can do something with.

Learning Outcomes

At the end of this webinar, attendees will be able to:

  • decide when interviews would be better than surveys
  • determine when Institutional Review Board (IRB) approval is needed and be able to complete the necessary steps to get it
  • conduct successful interviews and turn them into discrete chunks of information that can be acted on

Who Should Attend

Library leadership and management, collections management, technical services, reference and user services all need to get feedback from patrons and stakeholders to be able to improve what they do.


Dan Broadbent supports the research and teaching needs for students and professors at Brigham Young University in the fields of Physics, Astronomy, Math, Math Education, Computer Science, Statistics, Information Technology and Cybersecurity.







Participant ($USD)
ALCTS Member (individual) 43
Nonmember (individual)       59
Groups. Applies to group of people that will watch the webinar together from one access point.     129

All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

How to Register

Complete the individual webinar online registration form. Sessions are listed by date and you must log in.


Contact us to register:

Call 1-800-545-2433 and press 5 to reach our customer service representatives or

Register by mail for the session you would like to attend. (If you receive an error message after clicking the "register by mail" link, right-click the link and save the form to your computer.)

ALCTS Code of Conduct

Please review the ALCTS Statement of Conduct before registering.

Tech Requirements

Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.

ALCTS webinars are presented through GoToWebinar. Check to see if your system supports GoToWebinar.

Test your connection or audio.




For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email

For all other questions or comments related to the webinars, please contact