Strategies for Effective Library Communication

Wednesday, 8/26/2015

The key to any well-run organization is effective communication. Need help sharpening your communication skills? Handling problem personalities? Maximizing your efforts through cooperation and collaboration? This webinar will provide tips and tactics to ensure successful interpersonal communication encounters with supervisors, subordinates, colleagues, and co-workers. Foster collegiality, connections, and cooperation with others through open communication that recognizes relational as well as information needs.

This webinar was presented on August 26, 2015. Access the recording and materials now:

Learning Outcomes

Participants will learn practical strategies that focus on:

  • How to enhance internal service excellence.
  • How to communicate more effectively.
  • Principles of assertive and open communication.
  • Positive approaches to problematic people.
  • How to ask for and receive help from others.
  • Effective collaboration.
  • Principles of crossgenerational cooperation.
  • How and when to delegate, to share responsibility, and to empower others.

Who Should Attend

Collection development and technical services librarians and staff members


Marie L. Radford, Ph.D. is Professor in the Department of Information and Library Studies, at the Rutgers School of Communication and Information. Her dynamic presentation style is well-known from the presentation of frequent workshops/webinars on topics that include: assessment, professional communication, time management, customer service excellence, conflict management, and positive approaches to problematic people. Her latest book is: Leading the Reference Renaissance (Neal-Schuman, 2012). She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference service.



All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

This webinar was presented on August 26, 2015. Access the recording and materials now:

How to Register

No registration required.

Tech Requirements

Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.

Check to see if your system supports GoToMeeting:

If you receive a Codec error when playing the recorded file with Windows Media Player, download the gotowebinar codec file from: The Codec acts as a patch that allows the recording, which is created with a higher version of Media Player, to play in version 7. For more information on playing the recording, see the FAQ.




For questions or comments related to the webinars, contact Julie Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or