Creating eResource Training for Non-Technical Staff

Wednesday, 4/1/2020
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

University of Toronto Libraries sought to empower public service staff to resolve simple eResource problems, removing the need to escalate many user problems to technical support. Attendees will learn how to design a training program that allows non-technical library staff to more confidently provide user support for electronic resources.

Learning Outcomes

Following this session, participants will be able to: measure the level of understanding about electronic resources among public service staff and design an effective training program that allows public service staff to diagnose and resolve simple eResource queries.

Who Should Attend

Electronic resource librarians, technical service staff, or library managers who are interested in building capacity among library staff.


Eva Jurczyk is from the Collection Development Department at the University of Toronto Libraries and is involved in the acquisition, licensing, access management and analysis of the Libraries' electronic resource collections.







Participant ($USD)
ALCTS Member (individual) 43
Nonmember (individual)       59
Groups. Applies to group of people that will watch the webinar together from one access point.     129

All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

How to Register

Complete the individual webinar online registration form. Sessions are listed by date and you must log in.


Contact us to register:

Call 1-800-545-2433 and press 5 to reach our customer service representatives or

Register by mail for the session you would like to attend. (If you receive an error message after clicking the "register by mail" link, right-click the link and save the form to your computer.)

ALCTS Code of Conduct

Please review the ALCTS Statement of Conduct before registering.

Tech Requirements

Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.

ALCTS webinars are presented through GoToWebinar. Check to see if your system supports GoToWebinar.

Test your connection or audio.




For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email

For all other questions or comments related to the webinars, please contact