Tailoring Communications to Different Audiences

This webinar focuses on the importance of communication for technical services librarians and staff. In a single day, we may find ourselves negotiating with vendors, requesting or providing tech support, explaining new purchases to public services staff, defending budget requests to administration, and advertising new services to patrons. Each of these situations involves a different kind of communication. We will begin by identifying all the people we might need to communicate with, and the reasons for communication. With these various audiences and goals in mind, we will look at tips and tricks for effectively communicating in different scenarios.

This webinar was originally presented on February 23, 2015.

This webinar is one of the six-part "Working with Continuing Resources" webinar series:

Feb. 18  Trends and Advancements for Library Resource Discovery

Feb. 23  Tailoring Communications to Different Audiences

Mar.  9  Workflow Maps: Tools for Insight and Enhancement

Mar. 11  Persistence: “Got yours?” Preserving Scholarship

Mar. 16  E-book Cataloging Using a Shared Mailbox

Mar. 18  Cataloging Continuing Resources in a Changing Landscape

Learning Outcomes

By the end of the session, participants will be able to communicate more effectively with a variety of audiences, including administrators, patrons, vendors, and other librarians.

Who Should Attend

Any technical services librarian or staff member interested in improving their communication skills.


Jennifer Williams is Electronic Resources & Collection Development Librarian at Alabama A&M University in Huntsville, Alabama. A native of Huntsville, Jennifer has worked in both public services and technical services positions in both public and academic libraries, as well as a stint with SirsiDynix. Her professional interests include methods of improving communication, the history and future of publishing, and the new digital landscape’s effect on libraries.




How to Register

No registration necessary. Access recording now:

Recording (.wmv)

Recording (YouTube)

Slides (.pdf)

Tech Requirements

Computer with Internet access (high-speed connection is best) and media player software. Headphones recommended.

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For all other questions or comments related to the webinars, contact Julie Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or jreese@ala.org.