Measuring, Tracking and Using Key Performance Indicators in Technical Services and Collections

Tuesday, 8/20/2019 - Wednesday, 8/21/2019
  • 10:00 AM-6:00 PM (Eastern)
  • 9:00 AM-5:00 PM (Central)
  • 8:00 AM-4:00 PM (Mountain)
  • 7:00 AM-3:00 PM (Pacific)

As data-driven decision making becomes more important and drives the planning and use of resources in our libraries, Technical Services and Collections departments are having to shift the statistics and information we gather and use. For example, we are being asked to measure turnaround time, determine workload capacity, and create a staffing profile based on workload. This e-Forum will discuss the numbers our libraries want to see and how we’re gathering them, and how we are using them to improve our work processes.

Learning Outcomes

In this e-Forum, attendees will: 

  • Share their experiences with gathering and reporting meaningful statistics
  • Share their involvement with changing processes and procedures
  • Discuss approaches and challenges
  • Speculate about what the future holds for these areas

Who Should Attend

Anyone who works in collection development or technical services


Sarah Peterson is the Systemwide Products Director for the Tulsa City-County Library. She received her MLIS from the University of Oklahoma. She worked for the Tulsa City-County Library in cataloging and as Technical Services Manager for 20 years, served as Library Director at OSU-Tulsa for 2 years, as Director of Collection Anywhere for the Metropolitan Library System for 2 years, and has now returned to Tulsa in a similar role in charge of both Collection Development and Technical Services.

Lisa Sampley is the Collection Services Manager for the Springfield Greene County Library. Lisa received her MLIS degree for the University of Missouri. Lisa has worked for the Springfield Greene County Library for 38 years in a variety of positions from children’s services to Branch Manager. She has been in her current position which includes both Collection Management and Technical Services since 2004. 




How to Register

You must register your email address to subscribe to or access an electronic discussion list on ALA's Mailing List Service. Find instructions for subscribing online.

Once you have registered for one e-Forum, you do not need to register again, unless you choose to leave the list. Find instructions for unsubscribing.

ALCTS Code of Conduct

Please review the ALCTS Statement of Conduct before registering.

Tech Requirements

Internet connection with email address. You can manage your subscription to this list following the online instructions.




For questions or comments, contact Megan Dougherty, ALCTS Program Officer, Continuing Education at 1-800-545-2433, ext. 5038 or