Using Web 2.0 Tools to Enhance Technical Services Work

May 19–20, 2010
hosted by Elizabeth Winter and Sherab Chen

Social software such as wikis, blogs, mashups, tagging, RSS feeds, instant messaging, Google Docs, etc. have been used successfully for several years now on the public services side of libraries. This forum is intended to be a two-day discussion where the following topics, as well as others can be addressed:

  • How can technical services librarians and staff use social software to enhance their work?
  • Are there applications of social software that can "bridge the gap" and increase communication between technical services and public services departments in libraries?
  • What kinds of information problems do you see in your library/technical services unit(s) that could be solved by using Web 2.0 tools?
  • Are there specific types of social tools you're hoping to learn more about? Hopefully other libraries can share examples of their applications of these tools to help you get started.
  • How are you (or your library's technical services unit[s]) making use of social software?

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Elizabeth Winter is Electronic Resources Coordinator at Georgia Institute of Technology in Atlanta. Previously she served as the Electronic Resources Librarian at Georgia State University, and has also worked in libraries at Florida State University and at Harvard Law School. She chairs the program planning committee for the Electronic Resources & Libraries annual conference, and serves as a member of the UK Serials Group’s Transfer Project working group and NISO's OpenURL Quality Metrics working group. She also regularly serves as an instructor for ALA ALCTS's Fundamentals of Electronic Resources Acquisitions course. She holds a B.A. in English from Furman University and an M.L.I.S. from the College of Information at Florida State University.

Sherab Chen is the Coordinator for Non-Roman Cataloging at the Ohio State University Libraries, Columbus, OH. His library work and research experiences extend to cataloging, authority control, and innovative tools and methods in cataloging training and management. Prior to his position at the Ohio State, he obtained his MLS from School of Library Information Science at University of Wisconsin-Madison, double majored in Tibetan Buddhist Studies at the Department of Languages and Cultures of Asia. He has studied in India for three years and obtained a MA in Buddhist Studies from Delhi University. He holds a BA in Philosophy from Peking University. He is the CJK NACO project liaison at the Ohio State University Library, and the vice-chair of ALCTS Cataloging & Classification Research and Publication Interests Group.

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