Empowerment 2006: Taking Charge in a Sea of Change
Saturday, June 24
8:00 - 10:00 am
Conference Kick-Off and Continental Breakfast
10:30 am - 12:00 pm
12:15 – 1:15 pm:
Meet the Exhibitors in the “ALA Stacks” (Lunch on your own)
1:30 – 3:30 pm:
4:00 – 5:30 pm:
5:30 – 7:30 pm:
ALA Opening General Session
8:00 – 11:00 pm:
ALA/ProQuest Scholarship and Library Relief Event (Separate ticket purchase required)
Sunday, June 25
8:00 – 10:00 am:
10:30 am – 12:00 pm:
12:15 – 2:15 pm:
Saturday, June 24, 8:00 – 10:00 am
Conference Kick-Off and Continental
Conference Kick-Off and Continental
Library Mosaics, the magazine for library support staff, was founded and published
by Raymond Roney. The magazine’s staff worked diligently to provide a tangible forum
for a formerly silent group-library support staff. Library Mosaics celebrated library
support staff contributions to the field of librarianship, introduced us to support staff
across the country, honored support staff and support staff supporters, produced the
first library support staff salary survey, launched writing careers, and helped to build
a global community.
Charlie Fox, Editorial Director and Ed Martinez, Consulting Editor will give us their impressions of the past and insight into what lies ahead for library support staff.
Breakfast is included with this session
Saturday, June 24, 10:30 am - 12:00 pm
Graphic Novels for Children? The Wave of the Future
Bewildered by graphic novels? Attend this program to learn more about this fastgrowing
format for elementary school-age children. Leave with an understanding of the
format, how to select graphic novels, promote them, and how to place them in
Speakers: Ralph Brenner, Cary Memorial Library, Mass.; Mary Puleo, Director, Parlin Memorial Library, Wash.
I Want to Speak to the Person in Charge! How to Effectively Handle Problems and
Emergencies in the Public Library
Every library has policies and procedures, but do you and your staff know how to effectively
and confidently handle difficult patrons and emergency situations? How a situation is
handled can resolve or escalate a situation and can affect the patron’s attitude toward
the library. Learn effective behavioral techniques and how to set up staff training,
policies, and support systems to improve the safety and comfort level of staff that work
with the public.
Speakers: Adrianne Peterson, Head, Information Services, Jefferson County
(Colo.) Public Library
Power Up Your Job Search: Effective Job Search
Strategies for Today’s Tight Market
This workshop will help participants determine how prepared they are for a job search.
Session attendees will actively work to create a plan that will get them moving towards
finding the perfect job.
Speaker: Vicki Burger, GM Standards For
That’s Tight! Teen Volunteer Success Stories
Discover why you should have teen volunteers at your library and how you can work
with all types of them, even the reluctant ones. You will also learn how a teen volunteer
program can be a powerful way to reach out to teens of different cultural and socioeconomic
communities. We will share real-life success stories, including those of Hennepin
County’s Hmong International Teen Council.
Speakers: Nick Buron, Coordinator, Young Adult Services, Queens Borough Public
Library; Nong Lee, Hmong Outreach Liaison, Brookdale Resource Library, Minn.; Amy
Luedtke, Teen Services Librarian, Brookdale Resource Library, Minn.
Saturday, June 24, 1:30 pm - 3:30 pm
Marketing Yourself: Building Your Resume
and Interviewing Skills
This session will include the basic methods to create, update and maintain all current information
that is vital and invaluable for career changes or a salary review. The interviewing skills presented will focus on techniques that can be used for conducting or participating
in an effective interview.
Speaker: Vicki Burger, GM Standards For Excellence Facilitator
Computer Industry Certifications for
Librarians and Library Staff: A Good Idea?
With the advanced computing needs of libraries, is it a good idea for staff to seek
industry certification on products from Microsoft, Cisco, Oracle and the like? How
relevant are certifications to the needs of libraries? This program offers critiques of
industry certification, its relevancy to the library profession, as well as an examination
of what Library schools are or could be doing to help people prepare for a career in Library
Speakers: Kevin S. Clarke, Beth McNeil, Martin B. Wolske
Baby Duck Syndrome: Shifting Staff Attitudes Toward Excellent Customer Relationships
Tired of hearing from your library team about how things used to be done at the library?
Does your library team need a reality check on how to deal with difficult customers? Baby
Duck Syndrome, or imprinted ideas of outdated library service, can hurt your relationships
with library customers. Harris County Public Library (HCPL) has developed an individualized
creative training method to help produce highly effective library teams. This session will present attendees with a description of the HCPL 2.0 service model and hands-on activities to get you ready for staff and customers! Come and learn how to avoid Baby Duck Syndrome and empower
team members at every level! It includes fun group activities that are customer focused.
Outside the Magic Circle: Library Services & Underserved Users
It’s easy to forget that there are people too poor to have a car, a credit card or a checking
account, people stranded outside the magic circle, observed Journalist Cynthia Tucker.
She was speaking to the situation faced by 2005 hurricane evacuees, and to the realities of all individuals who are poor, isolated, displaced-- people locked outside of circles of
privilege. This panel brings together LIS, Literacy & Social Services practitioners to
share best practices.
Saturday, June 24, 4:00 pm - 5:30 pm
Rural Advocacy @ your library: Progress Update
Hear reports on the progress of ALA’s Rural Libraries Advocacy Initiative, a component of
the Campaign for America’s Libraries. Designed for rural, native and tribal libraries,
the initiative promises tools and resources to help better advocate for the targeted community
libraries - with users, non-users, decision-makers and "influentials." Details will be
shared on focus groups and a national survey, and a useful toolkit will be introduced and
Speakers: Carol Barta, Deborah Bloom, Manager; Campaign for America’s Libraries,
Satia Orange, Director; Office for Literacy & Outreach Services
Books Between Cultures: How Stories Help New
Americans Find Their Balance
What are the tensions facing kids growing up between two worlds? How does pop culture
push against them? What are the best books for kids caught between two or more cultures?
This presentation will inspire you to serve kids who are struggling to feel at home
in our communities. Using a personal, engaging slideshow that requires audience participation,
author Mitali Perkins shows how a story -- and a caring librarian -- can make a
Genealogy Basics for Reference Desk Personnel
This program will provide reference desk personnel, who have no genealogy training, the
ability to answer basic genealogy questions and direct patrons to useful sources. The
panel of speakers will focus the discussion on Internet genealogy resources and strategies,
the Family Search website, and newspaper research. There will be ample time for questions
and answers. Cross-train in an exciting ever-growing field!
Sunday, June 25, 8:00 am -10:30 am
Effective Communication Skills
Guest Speaker: Maureen Sullivan, Maureen Sullivan Associates
Maureen Sullivan is an organization development consultant whose practice focuses
on the delivery of consulting and training services to libraries and other information
organizations. She has more than twenty five years of experience as a consultant on organization
development, strategic planning, leadership development, establishment of
staff development and learning programs for today's workplace, creating a work
environment that supports diversity, revision of position classification and compensation
systems, as well as a host of other topics. Clear and effective communication with patrons is vital to the success of each library’s mission. Internal customer service skills are
generally described as the service we provide fellow co-workers, other departments as well
as vendors will also be featured. The tangible benefits of improved communications with
teamwork, respect for others and active listening may enhance your on-the-job performance.
Sunday, June 25, 10:30 am - 12:00 pm
Professional Portfolio Development
A portfolio is a tool for demonstrating your expertise in a subject area. It provides proof
of your skills and abilities with work samples. It also helps you define your personal and
professional goals. This program explores the benefits and elements of a portfolio
development. Participants will leave this session with a basic template that can be used to
create their own professional portfolio.
Speaker: Linda Slusar, College of DuPage,
(Glen Ellyn, IL)
The Whys and Hows of Audio Books for Children
Research has shown that the use of audiobooks with reluctant readers can dramatically
improve their overall reading interest and ability. Teri Lesesne, Professor, Children’s and
Young Adult Literature at Sam Houston University, shares research and successful
case studies. Three widely different leaders in audiobook production demonstrate the
strengths of their particular approaches: Arnold Cardillo of Live Oak Media (readalongs),
Bruce Coville of Full Cast Audio (Full Cast) and Timothy Ditlow of Listening Library
Establishing and Promoting Readers’ Advisory in Small and Medium-sized Libraries
Readers’ advisory services are scalable to a wide variety of institutions, but librarians
in smaller libraries can feel overwhelmed when they look at offering these services
to their patrons. This program will cover selling readers’ advisory services to library
administrators and marketing it to readers, core readers’ advisory titles arranged by cost
(i.e. if you have only $100 to spend), staffing and training issues (especially using the staff
you have), and how to measure success.
Getting Even: How Library Staff Can Get Paid Fairly
Evelyn Murphy, author of Getting Even: Why Women Don’t Get Paid Like Men and What
To Do About It, will suggest how library employees can mobilize to get paid fairly.
To your health: accessible health and medical information
This session will address the elements of effective easy-to-read materials for low literacy
adults. We’ll review the disconnect between health information providers and
seekers, the success of “plain language” initiatives and the importance of vocabulary and
layout. The session covers published material, how to write your own material, and ways
Sunday, June 25, 12:15 pm - 2:15 pm
Guest Speaker: Cali Williams Yost, President & Founder Work+Life Fit, Inc.
Cali Williams Yost is president and founder of Work+Life Fit, Inc., a company dedicated to empowering individuals to strategically manage the way work "fits" into their lives and helping organizations create strong work+life fit partnerships with their employees. She is also the author of Work+Life: Finding the Fit That’s Right for You (Riverhead/Penguin Group, April 2004), the first work+life "fit" management strategy book for individuals. She has been providing work+life strategy consulting to individuals as well as major companies since 1995. With interactive participation, attendees will leave with real-world strategies for managing work+life issues.
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