E-Government Toolkit


Note: As of July 2016, the E-Government Toolkit is no longer updated.

E-Government is defined as the use of technology, particularly the Internet, as a means to deliver government services and to facilitate the interaction of the public with government entities. (Adopted by the COL E-Government Subcommittee, May 2008.)

Government agencies at the local, state, and federal level are increasingly moving online to provide services directly to the public, resulting in new opportunities as well as challenges for the nation’s libraries. Recognizing the importance of this development, ALA's Committee on Legislation (COL) works with members from all types of libraries to assist them in determining national public policy priorities and in designing local programs and services that reflect current E-Government practices. COL’s E-Government Subcommittee works with various ALA units to consider federal legislation opportunities and assess the impact of E-Government services on local libraries. The Subcommittee produced this toolkit with tips and guidance to assist librarians in planning, managing, funding and promoting E-Government services.


  1. Background
  2. Legislation and Information Policy
  3. Civic Participation and E-Government
  4. Service Level Policies
  5. Library E-Government Services
  6. E-Government Related Training Programs and Services
  7. Building E-Government Partnerships
  8. Grants Supporting E-Government Services in Libraries
  9. Public Relations/Advocacy for E-Government Services in Libraries
  10. Emergency Management Partnerships with Government Officials