Planning, Assessing, and Communicating Library Impact: Putting the Standards for Libraries in Higher Education into Action

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Bring the Standards RoadShow to your campus or schedule a virtual workshop!

Program Description

Libraries in higher education are increasingly required to demonstrate their value and document their contributions to overall institutional effectiveness. The Standards for Libraries in Higher Education is a framework for library planning and assessment that can be used for a variety of circumstances including annual planning, program review, and accreditation self-study. Through presentation, discussion, and group activities, learn how to use the Standards to communicate your library’s impact.

Number of presenters: One presenter for up to 40 participants, or two presenters for up to 100 participants.

Who Should Attend

This workshop is intended for all librarians, library staff, and library administrators who need to demonstrate the value of their library by documenting their contributions to overall institutional effectiveness and/or to identify areas for quality improvement. Attendees are not expected to have previous experience applying the Standards. Though the primary audience is librarians, library staff, library administrators and other campus professionals in areas of assessment, institutional planning and improvement, and academic technology may be interested as well.

Learning Outcomes

Workshop participants will be able to...

  • Establish the library and institutional contexts to effectively engage in planning, self-study, accreditation, or program review processes.
  • Use the ACRL Standards for Libraries in Higher Education and other foundational documents as a framework to develop benchmarks, evaluate quality and performance, and demonstrate value to the institutional mission.
  • Evaluate various metrics and assessment tools to select the best approach for a given situation.
  • Examine the role of leadership in building a culture of assessment to engage all librarians and staff members in effective decision-making.

Sample Schedule

Total Time: 7 hours, 30 minutes

  • 3 Hours: The Standards as a Foundation for Assessment; Moving Assessment from Theory into Practice - A Planning and Assessment Cycle Approach; Developing Outcomes
  • 60 Minutes: Lunch
  • 75 Minutes: Designing Assessments that Demonstrate Mission, Value, and Contribution (Criteria, Actions, Evidence, Analysis, Change)
  • 75 Minutes: Metrics and Benchmarking
  • 60 Minutes: Leadership and Organizational Change; Wrap-up and Reflection


Kathleen “Kat” Kim Bell headshot

Kathleen “Kat” Kim Bell is currently Head, Assessment and Planning at George Mason University Libraries. In this role, she works collaboratively to lead strategic planning, support assessment, and guide diversity, equity, and inclusion initiatives. She is currently Treasurer for the Asian Pacific American Librarians Association (APALA) and serves on the Steering Committee the Conference on Academic Library Management (CALM). She is a 2018 graduate of the Minnesota Institute. Before joining Mason, she worked in a variety of archives, museums, and nonprofits. She holds a BA and MA in dance, an MLS from Texas Woman's University, and a Master of Science in Organization Development and Knowledge Management from George Mason University.

Andrea Falcone headshot
Andrea Falcone is the Dean of Libraries at SUNY Binghamton. In this role, she provides vision, leadership, and resources for the libraries, including four physical locations and approximately 130 personnel. Andrea has published and presented widely on innovative teaching techniques, improving classroom communication skills, and pedagogical uses of technology. She is the Editor of the Beta Phi Mu Scholars Series published by Rowman & Littlefield and is the column editor for "Leadership Reflections," which appears in the Journal of Library Administration. Andrea earned a Masters in Library Science from Indiana University and a Master’s in English from the University of Toledo.
Lisa Janicke Hinchliffe headshot
Lisa Janicke Hinchliffe is Professor/Coordinator for Research and Teaching Professional Development, in the University Library at the University of Illinois at Urbana-Champaign as well as an affiliate faculty member in the university's School of Information Sciences, Center for Global Studies, and European Union Center. Along with Debra Gilchrist, Lisa was the lead designer for ACRL's training program for the Standards for Libraries in Higher Education and the IMLS-funded Assessment in Action (AiA) program. For more information about Lisa, see, or learn more about her in her ACRL Member of the Week profile on ACRL Insider.
Rhonda Huisman headshot
Rhonda Huisman, MAE, MISLT is Dean of University Library at St. Cloud State University, where she directs library strategic planning, instruction, collections, and space as well as staffing, professional development, and outreach. Rhonda has researched faculty-librarian collaborations, information literacy, and the first-year experience, but her primary focus has been on collaborating with K-12 librarians, community colleges, and four-year institutions to research college-readiness initiatives. She attended the Harvard Leadership Institute, and is an alumna of the Immersion Assessment track and current Immersion faculty member. Recent publications and presentations at ALA, ACRL, LOEX, and the IUPUI Assessment Institute covered high-impact education practices, faculty-centered workshops, and communities of practice, and regularly teaches first-year seminars and education courses. She is an active member of local and state committees, ACRL committees, and served as Chair of the Student Learning and Information Literacy Committee in 2016-17. Learn more about Rhonda in her ACRL Member of the Week profile on ACRL Insider.
Lisa Stillwell headshot
Lisa Stillwell, MILS, is Associate Librarian for Research Services at Franklin & Marshall College, where she is responsible for managing the research/reference, instruction, and interlibrary loan services. She is also an active member of the F&M community, serving on the General Education Advisory Committee, the F&M Votes Coalition, the Committee on Sexual Misconduct, and the Sexual Misconduct Hearing Panel. An active member of ACRL, she served on the Task Force on the First-Year Experience, has co-chaired National Conference Program Planning Committees since 2005, and served on the Standards for Libraries in Higher Education Task Force (2009 - 2011).
Keri Thomas-Whiteside headshot
Keri Thomas-Whiteside has nearly 20 years of experience in librarianship. She has been an information literacy coordinator, assessment mentor, and chaired the Collection Development subgroup of the SUNY Library Council’s Diversity, Equity, and Inclusion (DEI) Task Group. Keri participated in ACRL’s Immersion Program Track and is certified in DEI instruction, racial equity impact and distance education. She has been a librarian at Rhode Island Historical Society, Buffalo & Erie County Public Library, Trocaire College, and Erie Community College. Keri is currently on leave from libraries while owning and operating Westside Stories, a used book store in Buffalo, NY.


Organizational members of ACRL receive a 10% discount off the hosting cost. Not sure about your organization's membership status? Contact Margot Conahan at to find out.

Smaller Groups

Cost: $3,500 (as low as $145/person!)
Plus travel expenses for one presenter
Participants: up to 24
Presenters: 1

Larger Group

Cost: $6,000 (as low as $100/person!)
Plus travel expenses for two presenters
Participants: 25 - 60
Presenters: 2

Even Larger Group

Have more than 60 participants? Get in touch and we'll work to accommodate your community!


While ACRL provides the workshop content and presenters, hosts play a major role in putting the workshop together on their campuses. Here's a breakdown of responsibilities and other A/V and materials needed to successfully host a workshop.

Host Responsibilities

  • Reservation of meeting space and audio-visual equipment, and printing of workshop handouts and materials, per the requirements provided by ACRL.
  • On-site instructional technology and AV support as needed (more information below).
  • Reservation and purchase of presenter lodging and ensuring presenters are given a clear understanding of satisfactory ground transportation options.
  • Communicate regularly with presenters regarding program and logistics.
  • Catering for workshop participants and presenters, if desired and as appropriate.
  • Staff as needed (e.g., general oversight, check-in assistants).
  • Management of registration process.
  • Compilation of attendee roster with complete contact information and registration list.
  • Providing participant and presenter name badges.
  • Marketing and publicity of the workshop.
  • Restrict participant number to limits set by ACRL to allow for maximum interactivity.

ACRL Responsibilities

  • One full-day workshop at the Host’s site.
  • Expert presenters to teach the workshop. ACRL will cover the expenses for presenter honorarium; presenter travel expenses will be invoiced to the hosts.
  • Delivery of workshop handouts to be printed prior to workshop date.
  • Evaluation design and compilation for overall workshop. ACRL will provide a final evaluation summary report.

Code of Conduct

To provide all participants in ACRL's professional development events equal opportunity to benefit, ACRL is committed to providing a harassment-free environment for everyone. This is articulated in our Statement of Appropriate Conduct used in all ACRL conferences. We invite and encourage you to use it as a model for your workshop.

AV and Materials Needed

Specifics may vary by workshop, but generally, the following audiovisual equipment is needed for all workshops:

  • Room set with roundtables, plus head table for presenters.
  • Two wireless/lavalier microphones.
  • Projector, screen, and computer (laptop or desktop).
  • Printing of handouts and other necessary documents, communicated to the hosts by the presenters prior to the workshop.

Other materials may include Post-It Notes, markers, flipcharts, dot stickers, masking tape, writing utensils, etc.


Don't take our word for it. See what participants are saying!

"I really liked the presenter's examples and explanations of how to express and reflect outcomes most effectively."

"I felt like I received solid, practical information - not just theory."

"I am not in a leadership position, but I will now be able to better support my supervisor with any program assessment she would like to initiate."

"This was one of the best workshops I have ever attended. As someone who would describe herself as novice/intermediate in terms of assessment knowledge this was eyeopening and provided me with many ideas that I am implementing now."

"I feel much more confident about crafting outcomes!"

"Very informative workshop and speaker!"

"I have been exposed to the ACRL Standards and the concepts of assessment but mostly in isolation. It was nice to interact and see how others use it in their own institutional contexts."

Bring the Standards RoadShow to your campus or schedule a virtual workshop!