Serving the Underserved

 YALSA's Serving the Underserved program ran from 1994 to 2005. Trainers took part in several seminars offered by YALSA as a part of the Serving the Underserved: Customer Services for Young Adults Project and have come to be known as the SUS trainers. During this time, the trainers made more than 350 presentations for more than 20,000 librarians and paraprofessionals in a variety of settings, including public libraries, and state, regional and national conferences The subjects they covered included adolescent development, reading interests, behavioral problems, youth participation, facilities, and computer services for teens. The trainers were trained to work with adult learners and are experts in the specialized field of young adult services.