Cultural Competence in the Library

The U.S. teen population has diversified significantly since 2000, and with it, the communities we serve in our libraries. Join Amita Lonial as she discusses cultural competence in the library: its definition, its impact on behaviors, attitudes, and policies; and how essential it is for library staff to develop these skills in order to serve teens more effectively and work more collaboratively with fellow library staff.


  • Gain an understanding of the differences between "Cultural knowledge", "Cultural awareness", "Cultural sensitivity" , and "Cultural competence".
  • Learn how library staff can increase their personal cultural competence skills and work toward improving the cultural competence of their libraries.
  • Understand how cultural competence impacts interactions with not only the teens served in the library, but also between library staff.

Who Should Attend

  • Public librarians
  • School librarians
  • Other library staff


Amita Lonial



YALSA members: Free through YALSA e-Learning Library (YeLL)

Non-Members: $19 for individual webinar purchase

                         $49 for a set of any three on-demand webinars

                         $99 for a group registration (ten logins) for this one webinar

How to Register

YALSA members: Log into the YALSA e-Learning Library (YeLL) and access it for free!

Non-Members:  Order your on-demand recording now using our registration form

Tech Requirements


  • Windows XP Home or Professional with Service Pack 2; Windows Vista Home Premium, Business, Ultimate, or Enterprise; or Windows 7 Home Premium, Professional, or Ultimate (32-bit edition, or 64-bit edition with 32-bit browser)
  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Intel Pentium 4 or faster processor (or equivalent) for Windows Vista®
  • Mozilla Firefox 2.x or 3.x (first choice); Microsoft Internet Explorer 6, 7, or 8; or Google Chrome (last choice, as it occasionally interferes with speaker microphones)
  • Adobe Flash Player 10.1 or later



  • 500MHz PowerPC® G3 or faster or 1.83GHz Intel Core™ Duo or faster processor
  • Mac OS X v10.4–10.6 (Intel); Mac OS X v10.4 (PowerPC)
  • 512MB of RAM (1GB recommended)
  • Mozilla Firefox 2.x or 3x; Safari 2.x; or Google Chrome
  • Adobe Flash Player 10.1



  • Apple devices: iOS 3 or 4, created for Apple iPhone; compatible with Apple iPad and iPod Touch (3G or 4G connection recommended)
  • Android™ devices: Android 2.2; Adobe AIR® for Android; compatible with HTC Nexus One and Motorola Droid (3G or 4G connection recommended)


  1. Plug-Ins

Adobe Connect runs off a Flash platform.  Meeting participants need to set their computer settings to allow plug-ins.

  1. Audio

Audio for Connect meetings is provided using VOIP. Meeting participants need to have a computer headset with microphone.  Microphones and speakers that are built into computers are usable, but if they are used then other webinar participants in Connect will actually be able to hear people speaking through the computer's speakers as well as through the microphone of the person speaking, which creates an echo or makes the sound quality fuzzy. Here are some better options to explore:


Please contact Nicole Gibby Munguia, Program Officer for Continuing Education at or 312.280.5293 with any questions.