User Expections and the Impact of Changing Demographics

The user now expects library services to be available 24/7. The transformed library focuses on customer service, and attepts to understand teh customer experience and how it can be improved. This requires active collaboration between users and library staff.

A survey was used to explore the implications of ebook licensing and interlibrary loan use. Among academic libraries in the United States, a widespread preference for handling print books was found along with a need for more information about ebook interlibrary loan rights at one's own institution and a means to identify format type available from potential lending libraries.
The market needs to respond with well-designed products that include people with disabilities and others—especially if makers of those products expect to sell their goods to clients with public-sector funding, such as schools and universities, government agencies, non-profits, and so forth.
Some of the findings: 90% of e-reader owners will continue to buy print books; e-reader owners buy about the same number of print and digital books; predictions of 50% e-book penetration by 2014 are highly inflated.
Survey of book buying behavior with over 2000 respondents on over 5,000 websites. Presented in clear slide show format.
A Social Networking Primer for Librarians gives librarians a start-to-finish guide to the basics for using and maximizing popular social networking sites in all types of libraries.
OCLC is launching a new project, “The Big Shift: Advancing Public Library Participation in Our Digital Future.” says the company is now selling more e-Books than print books.The crossover comes less than four years after the debut of the Kindle e-reader in November 2007; Amazon notes that it has been selling hardcover and paperback books over the Web since July 1995.
An interesting article written by an administrator in the Salt Lake City library system discussing how the library has become a daytime shelter for the homeless.
This study seeks to evaluate a selection of second-generation ebook readers in order to determine which devices deliver the best experience for the user, in terms of functionality and overall experience. It will be of benefit to information professionals seeking to utilise ebook reading devices, and to designers of ebook readers.
Apple‘s announcement yesterday that it had sold 3 million iPads in its opening weekend — the best ever launch of the tablet, according to the company — is so much better than analysts expected that a few have raised their estimates for shipments this year.
This webinar shows you how to bust some of your mental models and start the shift to innovative, out-of-the-box thinking that managing a modern library requires.
David O’Brien, Urs Gasser, and John G Palfrey Jr of the Berkman Center for Internet & Society at Harvard University recently released a briefing document, “E-Books in Libraries.”
The article presents research regarding book satisfaction at the Frederick Douglass Library at the University of Maryland Eastern Shore (UMES) in 2007. Through purchasing individual eBooks and electronic book readers (e-readers), such as electronic commerce company Amazon's Kindle Fire, bookseller Barnes & Noble's Nook, and electronics corporation Apple's iPad, patron use of eBooks has increased.
Your patrons trust your recommendations on what to read next, and as the use of iPads proliferates, they will look to you for recommendations on exemplary books as apps. The best of this new breed of apps use the multimedia, multi-touch capabilities of the iPad to extend the concept of the book, creating a new immersive experience for readers.
This complete handbook guides the reader through the process of planning, development, and launch of their own mobile library applications.
David Lee King once again presents this popular workshop, taking you through the process of building an effective, user-friendly library website that will expand and enhance your library’s presence in the community.
In a move that some feel is another blow to the big business of traditional publishing, California Governor Jerry Brown signed legislation that will give the California college systems the push they need to not only find open source textbooks for their students’ classes, but will also enable the colleges and universities to develop these materials themselves in order to make student textbooks free.
With the implementation of RDA, the expansion of discovery services, and the changing needs of library patrons, it is time for us to take a look at how cataloging as public service is changing to make use of new tools and meet the needs of new, or, changing users. In this e-forum, we discussed the changes we are seeing in how cataloging acts as a public service, what future trends are developing, and share the way we are using new tools and services to better serve our patrons.
This article provides a history of e-reader availability and selection in the United States, information on the challenges that academic librarians face in e-reader selection, and research results of various studies on e-book/e-reader use by students. The article reflects on the e-reader evaluation and decisionmaking process and makes recommendations for investment and training.
Although much of the publishing industry is working hard to develop and implement digital strategies, there is little available research evaluating book consumers' actual interests in and preferences for digital content, or the factors that influence their reading habits and purchasing decisions.
Over the years, the University of Mississippi Libraries has purchased eBooks as one-time, perpetual-access collections, individual titles, and as subscription collections. Last year, the Williams Library began a patron-driven, eBook pilot program. Using ebrary's administrative tool, profiles were created to establish two patron-driven eBook collections. The planning, implementation, and workflow of the patron-driven, eBook pilot program was presented.
The complex issues associated with developing and managing electronic collections deserve special treatment, and library collection authority Peggy Johnson rises to the challenge with a book sure to become a benchmark for excellence
Digital Publishing News for the 21st Century
An authoritative and truly global exploration of current research in digital libraries. Internationally-renowned academics discuss what has been achieved with digital libraries and what we can expect in the future through the prism of research.
Drupal is a free and open-source content management system (CMS) that many libraries use to create well-designed, easy-to-use and manage websites. Go step-by-step through the decisions and tasks needed to develop and launch a Drupal-powered site and learn the advantages of the open source approach.
Presenters will detail ways to improve your library’s website in order to optimize the e-book lending experience; will discuss ideas for improving the e-book experience inside the library; will give an overview of e-book programming ideas from different libraries; and will share proven marketing ideas.
In the past year, libraries have seen a sharp growth in e-book borrowing. That trend is transforming the relationship between libraries and publishers. Libraries need to offer electronic books to remain relevant today. But some publishers worry lending e-books will lead to piracy and loss of sales
Beginning with a brief overview of the history and the current state of the e-book publishing market, the document traces the structure of the licensing practices and business models used by distributors to make e-books available in libraries, and identifies select challenges facing libraries and publishers.
In April 2010 a survey was sent electronically to 40,000 members of Sunshine Coast Libraries to ascertain their use of ebooks and eAudiobooks. This was followed in April 2011 by a survey to identify changes in the electronic behavior and expectations of library members. The results indicate a high level of interest in ebooks and eAudiobooks, and a strong interest in emerging technologies such as iPhones, iPads, and Kindle.
Renowned library blogger, speaker, and educator Connie Crosby shares her experience and expertise in this step-by-step guide to successful library blogging.
The following paper provides background to the conversation between publishers and libraries, explaining the current issues with providing eBooks in Canadian libraries and identifying areas where libraries’ experience with electronic resources can assist in developing new models.
Four visually impaired Philly residents filed suit this week against the Free Library of Philadelphia. They allege that the Free Library’s new Nook lending program, which is about to expand to cover 5 library branches, violates the Americans with Disabilities Act because the Nook is not accessible to the blind (it has no audio support at all).
In September 2009, the University of Iowa Libraries embarked on an experiment with patron-driven acquisition (PDA) of e-books with ebrary and YBP. Results indicate that PDA can be a useful and effective tool for meeting user needs and building the local collection, but the role of PDA in the library’s collection management program presents challenges as well as opportunities.
The IFC Privacy subcommittee monitors ongoing privacy developments in technology (in cooperation with the Library & Information Technology Association), politics and legislation (in cooperation with the Committee on Legislation), and social trends; to identify needs and resources for librarians and library users; to propose action to IFC on resolutions, policies, and guidelines as well as on educational, informational, promotional and other projects; and to collaborate with other organizations (e.g., LITA and COL).
The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. It also covers how to assess the needs of your library, get staff buy-in to implement a new program and change the culture at your library, as well as organize and implement a staff training program.
The article discusses developments in the software that supports library ebook lending.
With its intuitive interface and open-source development method, the WordPress web platform has emerged as a uniquely flexible content management system (CMS) with many library-related applications
Facing the rapid transition to ebooks together, rather than in isolated camps, librarians, publishers, authors, and readers can ensure that we meet our missions on all fronts. This series of conversations is a start, aspiring to illuminate the issues and opportunities by placing librarians and publishers at the same table.
12% of readers of e-books borrowed an e-book from the library in the past year. But a majority of Americans do not know that this service is provided by their local library.
Discussions between libraries and the big six publishers over e-book lending have grabbed headlines in 2012, but despite cordial statements from each side about the benefits of communication, a report released this month from the American Library Association suggests the two sides remain far from a breakthrough.
E-books are an especially exciting development for print-disabled and blind readers because their properties make them ideal for finding alternative forms of access. When an e-book is presented in an accessible format on an accessible e-book reader, the user can choose to read the book using text-to-speech, Braille, or magnification.
Microblogging and lifestreaming applications like Twitter, Tumblr, and Friend Feed are all around you and your users in everyday life. In Microblogging and Lifestreaming in Libraries, author Robin M. Hastings presents a practical primer to help any library transform these cutting-edge, budget-friendly services into highly effective professional tools.
Mobile Technology and Libraries is a practical, easy-to-follow new resource that will walk you through the start-to-finish steps for strengthening your library’s mobile presence.
With the assistance of the National Federation of the Blind, four blind patrons of the Free Library of Philadelphia—Denice Brown, Karen Comorato, Patricia Grebloski, and Antoinette Whaley—have filed suit (case number: 12-2373) against the library because they cannot access one of the library’s programs for which they are eligible.
This group gives LITA a discussion space devoted to developments in the library catalog, its nature and scope, and its interfaces.
Help your library stand out within the crowded landscape of information providers with Marshall Breeding’s new, highly practical guide to interactive next-generation library catalogs. Learn how to give your users access to a wide selection of print and electronic content with this jargon-free, step-by-step guide.
This concise guide will help you choose and implement the techniques and best practices used by today's forward-thinking libraries to create the best possible patron experiences. You’ll learn website clean-up strategies, how to incorporate social media into your site, how to create and offer interactive and collaborative subject guides, promote your librarians with public profiles, and use crowd sourcing to create a collection with user input.
This practical guide simplifies the legal principles concerning applications like YouTube, Facebook, Flickr, and Slideshare to ensure that readers use these tools safely and responsibly.
The Institute of Museum and Library Services (IMLS) has awarded a $99,957 grant to OCLC for a new initiative, “The Big Shift: Advancing Public Library Participation in Our Digital Future.” The purpose of the grant is to more fully understand the challenges that U.S. public libraries face in providing e-book content to borrowers, as they ensure that all Americans continue to have access to commercially produced content through their local public libraries, even as formats change.
Libraries Connect Communities: Public Library Funding & Technology Access Study 2011-2012 assesses public access to computers, the Internet, and Internet-related services in U.S. public libraries, and the impact of library funding changes on connectivity, technology deployment, and sustainability.
Strategic vision and careful management have helped U.S. public libraries weather the storm of the Great Recession, supporting their role as a lifeline to the technology resources and digital skills essential to full participation in civic life and in the nation’s economy
Publisher’s Weekly posted an article on its blog that allowed various publishing industry professionals from a variety of outlets to expand on the generally accepted prediction that ebooks will make up 50% of total trade book sales within five years.
Qualitative Research and the Modern Library includes examples of qualitative studies, different methodologies and application, and their relevance to libraries.
Librarians discuss the bewildering case of college students who prefer digital formats for almost anything showing a reluctance to e-textbooks.
If you’re interested in learning more about screencasts and hearing tips on how to create them, this is the perfect on-demand webinar for you! Screencasts are excellent tools for demonstrating software, teaching computer skills, and visually sharing step-by-step navigation of websites and databases.
This page includes resources for serving a wide range of populations that may be underserved, or where specialized resources are desirable.
You want your users to have more confidence, be more independent, and be able to find the right book. By rearranging your children's collections you will be able to accomplish this and more. We can show you where to start, point out possible potholes and give you a map to the future. Join the library team from the Ethical Culture School which 2 years ago began to look at alternatives to Dewey and chose to implement the Metis Classification System to great success increaseing both circulation and patron satisfaction.
The author argues that e-books can create new markets for books in the same way that mass market paperbacks did.
In 2008, the digital textbook market was worth around $1.5 billion. By 2013, the market is expected to grow to approximately $4.1 billion. By 2020 digital textbooks are expected to generate around $8.3 billion in sales, while print textbooks will be contributing more than $9.7 billion.
The Global eBook Market: Current Conditions & Future Projections provides a broad survey of data on emerging ebook markets across Europe and in two BRIC countries: Brazil and China. Furthermore, the study portrays, for each market, characteristic developments and distinct features, such as regulatory and cultural parameters, the impact of global players, such as Amazon, Google, Apple, Sony, and Kobo, as well as an outlook on trends and patterns as they take shape. Key data on the more mature ebook markets in the United States and United Kingdom serve as benchmarks.
21% of Americans have read an e-book. The increasing availability of e-content is prompting some to read more than in the past and to prefer buying books to borrowing them.
This wide-ranging survey takes stock of our institutions' strengths, weaknesses, opportunities, and threats, analyzing how libraries and the very concept of librarianship have been comprehensively transformed over the past few decades.
The purpose of this paper is to present the results of a pilot program at Dickinson College where select reserve books for a class were purchased as ebooks and linked through the course management system.This is the first study to evaluate student attitudes and use of ebook "reserve" materials.
In this weeklong workshop Jennifer LaGarde will show you how to engage with teens by “speaking their language,” using technology to connect with young adults on their own level. You’ll also learn how you can harness social media and mobile technology to build innovative library programming and instruction.
Based on the past months of work on ebooks, publishers, and distributors, the Digital Content and Libraries Working Group (DCWG) completed and released its report “Ebook Business Models for Public Libraries” in early August as a means of sharing some of what we learned with the library community at large.
Wikis for Libraries gives you the practical tools and easy-to-follow guidance you need to establish an effective wiki in your own library. Author Lauren Pressley walks you through each step, from the first stages of planning to post-evaluation measures.
This kit provides libraries with 1) resources to help library workers gain confidence in using tech resources with teens and 2) with specific tech tools that can easily be incorporated into library services for teens. It is critical for libraries to stay relevant in teens’ lives, especially in technology.