Academic & Research libraries

Value of academic reference service

Using CV, this study shows that the average student on the academic campus of VCU values reference desk services at approximately $5.59 per semester. The average member of the instructional faculty values this service at $45.76 per year. No attempt was made to estimate the value that university staff and the general public place on reference desk service. Given reasonable assumptions about the cost of service, students and faculty place a value on the current hours of reference desk service that exceeds the cost by a ratio of 3.5 to 1 (pp. 67-68).

Increased Importance of Libraries Amongst Users

The National Library of Finland coordinated a customer survey for users of research and special libraries as well as public libraries in 2010. The first national online questionnaire was conducted in 2006. The number of responses rose by 56% compared to the previous survey. In the public library sector, over 80% of the users agreed that the library services had supported their cultural and literary interests. Around 80% of the university and university applied sciences library users thought that libraries had helped to improve the quality of their work and studies, the same was true for 71% of the special library respondents. In all libraries, the staff's willingness to provide assistance was one of the most important factors affecting the quality of service. In terms of their service attitude, libraries were assessed as having succeeded as well or even slightly better than two years ago.

Users learn about educational programs at the library

A first step in meeting educational needs for many users is learning about a program of study—almost 37 percent of library computer users who engaged in educational activities indicated that they used library computer resources to look for information on educational programs ranging from GEDs to graduate degrees. (p.61)
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