Shopping carts and student employees: How student committees can bring innovative ideas to academic libraries

In 1999, ABC’s Nightline asked IDEO, a well-known innovation and design consultancy, to redesign the shopping cart in five days. While the challenge of re-imagining a cultural icon “inexplicably stuck in a sort of an innovation limbo”1 drew enough interest, even more compelling was the process the IDEO team used to research, brainstorm, and design the new model.

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