Service Delivery in Libraries

2011 LITA National Forum: Rivers of Data, Currents of Change
Now in its 14th year, the LITA National Forum is a 3-day educational event featuring preconferences, keynote, concurrent, and poster sessions that explore leading-edge technologies and their applications in all types of libraries.

Checking out the future: Perspectives from the library community on information technology and 21st-century libraries(PDF 728k, 24 pages)
  Explores how many library professionals are recognizing the need to evolve during the digital revolution and are driving adaptations designed to ensure that libraries remain an integral part of our society’s commitment to education, equity, and access to information.

Digitizing Hidden Collections in Public Libraries (PDF 500k, 10 pages)
Libraries no longer need to prove that they should be digitizing their materials; they just need to find ways to do it. This paper offers an overview of digitization challenges facing small and medium-sized libraries, presents options for large-scale digitization projects, and suggests ways to share newly created digital collections.

E-Books and Libraries - What's Available for Free

E-Books: Resources for You and Your Patrons
Resources on e-books (articles, books, wiki)

Internet Connectivity in U.S. Public Libraries (PDF 1.2Mb, 8 pages)
Libraries serve a unique and important role in providing free access to all types of information and telecommunications services. This is especially true for people without Internet services at home or at work. The demand for such services has increased significantly with ever-growing need for access to digital and online information – including e-government, continuing education and employment opportunities. In fact, research from the Young Adult Library Services Association and the Pew Internet & American Life Project suggests this need will only continue to grow since young adults make up one of the most dedicated groups of library users and demand more and typically faster access to information.1

Making Connections: Lessons from Five Shared Library Networks (PDF 5.4Mb, 71 pages)
The core mission of libraries is to connect people with ideas and information. Increasingly vital to fulfilling that mission is providing users with no-fee public access to the Internet. This publication profiles five library networks that have, through varying approaches, achieved success in upgrading their broadband connectivity to provide this essential service.

The Role of Synchronous Virtual Reference in Teaching and Learning: A Grounded Theory Analysis of Instant Messaging Transcripts by Sarah Passonneau and Dan Coffey
This paper describes ongoing challenges that occur during synchronous virtual reference interviews and staff training needs that cannot be captured by number crunching alone. Synchronous virtual reference can provide essential teaching and learning experiences that complement the educational mission of most research universities.

A suggested approach for the Digital Public Library of America
PLA blog post by Nate Hill

There’s an App for That! Libraries and Mobile Technology: An Introduction to Public Policy Considerations(PDF 848Kb, 18 pages)
Takes a look at how the adoption of mobile technology alters the traditional relationships between libraries and their users. The policy brief, authored by OITP consultant Timothy Vollmer, explores the challenges to reader privacy, issues of access to information in the digital age (including content ownership and licensing), digital rights management, and accessibility. Despite these challenges, Vollmer said libraries are embracing the growing capabilities of mobile technology and providing new, innovative services that extend the way libraries serve their existing patrons.

U.S. Public Libraries & E-Government Services (PDF 313k, 2 pages)
Libraries in the United States always have had an important role in ensuring free and open access to the world’s knowledge, including information documenting the work of our democracy and resources for connecting with government agencies at all levels. In the wake of the E-Government Act of 2002 and other state, local and federal government initiatives, the roles of public libraries as an online access point, a place for assistance learning to navigate computer and Internet resources, and a trusted source of information have become more vital in communities nationwide.

z687: Creating the Future of Tech Services
Welcome to z687: Creating the Future of Tech Services, the online collection of white papers and think-pieces by ALCTS members for their peers in library technical services.