Blowers, Helene and Lori Reed. "The C's of Our Sea Change: Plans for Training Staff, from Core Competencies to Learning 2.0." Computers in Libraries, v. 27 no2 (February 2007), p. 10-15.
Stanley, John “Step four: Journey of trust,”inCite, (Vol. 26 Issue 12, p. 31) offered tips for improved customer services. He cited research that found that people who wore name badges were perceived to provide better customer service.
Strategies for Successful Hiring: Common Sense Interviewing Techniques, by Francie C. Davis (PDF of paper presented at 2003 ACRL National Conference)
Trotta, Marcia. Staff Development on a Shoestring: A How-to-Do-It Manual for Librarians. New York: Neal-Schuman Publishers Inc, 2011.
Tunstall, Pat. "The Accidental Supervisor." Public Libraries, May/June 2006, p. 50-57. Includes tips on hiring, esp. interviewing and skills evaluation, for the new supervisor.
Downs, Elizabeth. The School Library: Media Specialist's Policy & Procedure Writer. New York: Neal-Schuman Publishers, 2010.
Larson, Jeanette, and Herman L. Totten. The Public Library Policy Writer: A Guidebook with Model Policies on CD-ROM. New York: Neal-Schuman Publishers, 2008.
Managing Stress and Conflict in Libraries, by Sheila Pantry. London: Facet, 2007.