E-Books and Customer Service at Your Library (PLA On-Demand Webinar) Leah L. White and Gwyneth Stupar
How can you improve your patrons’ e-book experience at your library? This webinar will look at library customer service related to e-books. Presenters will detail ways to improve your library’s website in order to optimize the e-book lending experience; will discuss ideas for improving the e-book experience inside the library; will give an overview of e-book programming ideas from different libraries; and will share proven marketing ideas.
This archived webinar was originally presented May 1, 2012, as the third of four webinars in “Public Librarian’s Guide to E-Books: A PLA Webinar Series” (Spring 2012).