Welcome to ALA Tech Support!

Our goal is to promote capability for our member-volunteers and staff supported by the Office of Information Technology and Telecommunication Services (ITTS).

The ITTS Helpdesk can be reached by phone at (312) 280-3273.

In addition to how-to, videos and best practices, users will find:

  • Access to ALA Remote Resources- if you would like an overview, please email help@ala.org
  • Blog support
  • Google Analytics access and how to interpret findings for ALA
  • Sandboxes in Drupal to practice new capability for website content editors
  • Social Media best practices as developed by the Social Media Working Group
  • Support contacts and resources for Offices and Round Tables

Suggestions, including collaboration proposals, should be sent to ITTS at help@ala.org.

We hope you find this a valuable resource for keeping current with technology and best practices at ALA.

About Staff-Only Pages

  • To protect our resources and comply with licensing agreements, some pages on this site require login with a staff ID. 
  • A member ID will not work to see staff-specific material.  
  • Staff who are also ALA members will need to also have a staff ID set up in the database.
  • Forgot your username or password?  Use the link to reset your credentials and check your staff email account.

Contact help@ala.org or submit a TrackIt request if you have access issues on the site.

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