Training Session: Social Media Crisis Communications

Social Media Crisis Communications with Tracy Samantha Schmidt of Socially Authentic, recorded on the March 31, 2017, at an ALA training session. This video is private and intended for use only by ALA staff. Please do not share.

Social Media Crisis Communications (PDF)

If you have any concerns or issues, including trolls or social media crises, please do not hesitate to contact Jan Carmichael (312-738-2642) or Tina Coleman (773-870-2538) via email or by phone after hours or on the weekend.