How to reset your Postini password

  1. Open a web browser and in the address field, type the  link to your personal Message Center URL: https://login.postini.com/exec/login?email=xxxxx@ala.org – substituting the  xxxxx with your userid, ex: sjoy
  2. In the password field, type any nonsense value
  3. Click the green Log in button
  4. This will force a Forgot your password? link to appear over the Log in Address field
    Forgot Your Password? link
  5. Click on the Forgot your password? link
  6. A new Web page will display that says "A new temporary password will be sent to your email account when you click the Submit button." Click the Submit button
  7. You will receive an email from American Library Association Support [postini@ala.org] that will include a temporary password and a Log in link to your Postini personal Message Center, click on the Log in link
  8. Follow the prompts to create a new password, in the Old Password field, type the temporary password provided in the email you just received
  9. Postini passwords must
    1. Contain 3 of the 4 character types: English uppercase letters, English lowercase letters, numbers, and symbols (such as !, #, $, %)
    2. Contain at least 6 characters
    3. Not be a dicitionary word
    4. Not be your email address
  10. Save Changes