Remote Resources: Voicemail & Web-Based Access to ITTS Resources

ALA Adobe Connect

Demos and how-to for Adobe Connect

ALA Connect

Requires your credentials for

ALA Social Media

Links to the social media channels have been collected at Connect With Us.

Call Forwarding to Outside Line

Limited access. Requires set up. A fee applies. Contact ITTS via Track-IT!



Help Desk

TrackIT!  (may not be available remotely)
How to submit a TrackIT! in 3 easy steps

Help Desk by Phone: 800-545-2433 x3273

Inside Chicago Headquarters during office hours, dial extension 3273.
Dial direct,  312-280-3273
Toll free, 800-545-2433, then 3273.


NetStorage  (new URL, as of March 12, 2012)

  • NetStorage is not available from within the ALA Chicago Headquarters network. Test your access from your home computer.
  • What you should see when you access NetStorage
  • Due to security settings and performance, it is recommended that you access NetStorage using Mozilla Firefox.
  • You will see warnings that all NetStorage URLs do not have a valid security certificates. You should bypass warnings and choose to trust the site. How to do this will vary from browser to browser.
  • If you are going to NetStorage to open MS Office 2007 files (they're actually zip files due to the new open XML file format), you should open them by using the File>Download option. Do not double-click on them to open.

Outlook Web Access

Sympa - eMail Lists

Voicemail (Audix)

Dial (800) 545-2433

  • Press 9
  • Dial your extension, press #
  • Enter password, press #
  • Press 2 to get your messages.

Dial Your Phone Number

  • Press * 7 when you hear your greeting
  • You will be prompted for password
  • Press 2 to get your messages.

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