Technologies - Resources


  • Coffman, Steve. "We'll Take It From Here: Further Developments We'd Like to See in Virtual Reference Software." Information Technology & Libraries 20, no. 3 (2001): 149-153. 
  • Lihitkar, Shalini R. "Establishing a Virtual Reference Service." DESIDOC Journal of Library & Information Technolog 31, no. 1 (2011): 31-34.


  • Burke, John. Neal-Schuman LIbrary Technology Companion: A Basic Guide for Library Staff. New York: Neal-Schuman Publishers, 2006.
    • Introduces and explains technological advances, with Part 3 touching on virtual reference.
  • Kern, M. Kathleen. Virtual Reference Best Practices: Tailoring Service to Your Library. Chicago: American Library Association, 2009.
  • Lipow, Anne Grodzins. The Virtual Reference Librarian's Handbook. Berkeley: Library Solutions Press, 2003.
    • Provides hints on selecting appropriate software.
  • Meola, Marc, and Sam Stormont. Starting and Operating Live Virtual Reference Services: A How-to-Do-It Manual for Librarians. New York: Neal-Schuman Publishers, 2002.
    • Includes discussion and analysis of several virtual reference software packages.
  • Thomsett-Scott, Beth C. Implementing Virtual Reference Services: A LITA Guide ALA TechSource, 2013.
    • Discusses how libraries are using vendor services and free tools for their reference needs.