Who will your helpers or partners be?

  • The Staffing Module in this tutorial provides guidance on recruiting and training library staff to respond to queries via virtual reference.
  • The Partners Module in this tutorial helps you to think through the process of collaborating with other libraries – through large consortia or smaller partnerships – to share your strength in virtual reference.
  • In addition to your staff and other library partners, you may want to identify your stakeholders? Who are your “champions” within your library organization: people like your director, dean, etc. who might not staff the service, but who are committed to it and want to see it succeed?  Identifying these people before you start can help you know who to turn to if you encounter difficulties.