Key Publications


  • Advanced Technology Libraries
    • Advanced Technology Libraries (AT/L) offers a concise monthly review of information technology relevant to libraries, including integrated library systems, the latest electronic products, and online services for public, academic, and special libraries. 
  • College & Undergraduate Libraries
    • College & Undergraduate Libraries enables libraries serving primarily undergraduate students to enhance the range of services, resources, and facilities offered to their constituents while also contributing to staff professional development. Whether focusing on public services, technical services, management, or technology, the journal includes columns on current topics, research-based articles, case studies, reports of best practices, an occasional literature review or product review, and opinion pieces.
  • Computers in Libraries
    • ​Computers in Libraries is a monthly magazine that provides complete coverage of the news and issues in the rapidly evolving field of library information technology.  Focusing on the practical application of technology in community, school, academic, and special libraries, CIL includes discussions of the impact of emerging computer technologies on library systems and services, and on the library community itself.
  • Internet Reference Services Quarterly
    • Internet Reference Services Quarterly is a refereed journal that presents research and practical information about reference librarianship in the digital age. The journal offers studies and articles on technology and innovations related to the delivery of library user services, including reference, research consultation, instruction, information literacy, user design and usability, and electronic reference materials and sources. 
  • Journal of Academic Librarianship
    • The Journal of Academic Librarianship, an international and refereed journal, publishes articles that focus on problems and issues germane to college and university libraries. JAL provides a forum for authors to present research findings and, where applicable, their practical applications and significance; analyze policies, practices, issues, and trends; speculate about the future of academic librarianship; present analytical bibliographic essays and philosophical treatises. Included in the numerous topics covered is information on academic library technology.
  • Library Journal
    • Library Journal provides features and analytical news reports covering technology, management, policy and other professional concerns to public, academic and institutional libraries. LJ evaluate 8000+ reviews annually of books, ebooks, audiobooks, videos/DVDs, databases, systems and websites.
  • Reference & User Services Quarterly
    • Reference & User Services Quarterly is the official journal of the Reference and User Services Association of the American Library Association. Its purpose is to disseminate information of interest to reference librarians, information specialists, and other professionals involved in user-oriented library services.
  • The Reference Librarian
    • The Reference Librarian enables readers to keep up with the changing face of reference, presenting new ideas for consideration.  The articles are supplemented by practice-based columns on various aspects of public and academic library reference concerns, such as transcripts of web-based reference transactions and practical, how-to tips for creation of electronic guides.
  • Reference Services Review
    • Reference Services Review (RSR) is a quarterly, refereed, international journal dedicated to the enrichment of reference knowledge and the advancement of reference and library user services.  RSR covers all aspects of reference and library user services, including reference, instruction, and user service design, delivery, management and assessment;  virtual reference services; cooperative reference services; existing and emerging technologies and their intersection with service design and delivery; and guidelines and best practices.


  • Primary Research Group. Virtual Reference Benchmarks. N.p.: Primary Research Group, 2014.
  • Thomsett-Scott, Beth, ed. Implementing Virtual Reference Services: A LITA Guide. Chicago: ALA TechSource, 2013.
  • Kern, M. Kathleen. Virtual Reference Best Practices: Tailoring Services to Your Library. Chicago: American Library Association, 2009.
  • Kovacs, Diane. The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments. New York: Neal-Schuman Publishers, 2007.
  • Lankes, R. David, Scott Nicholson, Marie L. Radford, Joanne Silverstein, Lynn Westbrook, and Philip Nast, eds. Virtual Reference Service: From Competencies to Assessment. Virtual Reference Desk Series. New York: Neal-Schuman Publishers, 2007.
  • Hirko, Buff, and Mary Bucher Ross. Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers. Chicago: American Library Association, 2004.
  • Coffman, Steve. Going Live: Starting & Running a Virtual Reference Service. Chicago: American Library Association, 2003.
  • Lankes, R. David, Charles R. McClure, Melissa Gross, and Jeffrey Pomerantz, eds. Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, 2003.
  • Lipow, Anne Grodzins. The Virtual Reference Librarian’s Handbook. New York: Neal-Schuman Publishers, 2003.