Whether you are just beginning to think about implementing a virtual reference service at your library or you are a seasoned veteran, managing a VR consortium, you should be able to gain something from this resource. It was designed for anyone who works with or manages a virtual reference program.
Use the menu on the left to navigate any sections on which you would like more information. Learn some of the things you may want to think about when starting a VR service, what skills those staffing the service should hold, and what types of technologies are relevant. Once you are ready to implement your service, gain information on marketing and assessing it, as well as other important topics.
You will also find "Resource" sections listing articles and other sources by experts in the field.
This resource was created and is maintained by the ETS/RSS Virtual Reference Companion Subcommittee.