RSS Board Meeting Highlights January 20, 2007

RUSA RSS Board Meeting Highlights January 20, 2007

COMMITTEE: Executive Committee

SECTION: Reference Services


DATES: January 20-22, 2007


MEMBERS PRESENT: see minutes



OBJECTIVES: To direct and lead the Reference Services Section

SUMMARY: (summarize discussions, decision reached, follow-up action decided) Approved by laws that impacted the responsibilities of the Organization and Planning Committee and the Exefutive Committee; The Ad Hoc Committee on the Website , chaired by Member at Large John Hepner with the assistance of Sarah Hammill, the RSS Review Editor and Virginia Cole, our new web mistress presented a detailed analysis of our section’s website. This led to the formation of a new committee called the Web Advisory Committee, chaired by Virginia Cole, that will direct the look and feel of our website. In addition, each committee will designate web content managers. Discussed status of Pre-conferences and Programs.

EVALUATION: The committee was effective.

PROBLEMS: We requested back to back meeting rooms for our all committee meeting and then the following executive board meeting - these were not honored. OUr last Executive committee meeeting room was changed and I was not imformed of it at all. Music played in the meeting room and I asked two different timnes to have it turned off . It was turned off for a time period, and later came back on again. I suspect they put the music on a time delay and did not expect us to meet in that room for 4.5 hours.

RECOMMENDATIONS: Question- we created a standing committee - the web advisory committee, does this need RUSA Board approval ?

As remembered by Susan J. Beck RSS Chair

Saturday January 20, 2007

All Committee Meeting

1. Welcome
2. Introductions
3. Announcements
4. RSS Candidates
5. Nominations Committee
6. Message from the Chair and Vice-Chair
7. Committee Business

• Introduction of all officers.

• Introduced RSS candidates
o Judy Solberg, Seattle University
o David Ward, University of Illinois are running for Chair, although David was not able to attend.
o Brett Lear, Jefferson County Public Library and Wayne Bivens-Tatum, Princeton University are candidates for the members at large

• Introduction of Nominating Committee
o Gale Etchmeier,
o Nancy Huling
o Brett Lear

Executive Board Meeting Saturday January 20, 2007

• The Organization and Planning Committee chaired by Brett Lear presented a very successful committee chair orientation with the assistance of Sarah Hammil and Barbra Mann. Kudos for a job well done. Chairs indicated that the best time for the Committee Chair orientation was at annual when both incoming and outgoing chairs will be present.

• Ad Hoc Committee on the Website, John Hepner, chair of the Committee briefly detailed the detailed report and discussed recommendations .

Discussed Pre-conferences and Programs for Annual


Friday June 22, 2007

Reinvented Reference III: Emerging Technologies for Reference Services

How can social networking, blogging, and podcasting be applied to reference and information services? How can you best use instant messaging and other available technologies to provide Everywhere Reference? Speakers from academic and public libraries will highlight selection, implementation and evaluation of new technologies for cutting edge reference services. Network with colleagues regarding successful new service models. Michael Stephens, the keynote speaker, will discuss "Web 2.0 technologies for Reference Services."
Speakers: Michael Stephens, Instructor, Graduate School of Library & Information Science, Dominican University, River Forest, IL

Libraries, Older Adults and Technology
RUSA-RSS Library Services to An Aging Population
Friday, June 22, 2007, 8:30 am - 5:30 pm

This preconference will focus on how seniors (older adults and baby boomers) utilize technology today and will use it tomorrow in various types of libraries. Speakers will present practical models, training examples and tool kits for library staff to work with older adults both in the library and the community. Other options such as utilizing, Seniornet and Generations Online will be explored. Participants will also learn about the importance of marketing the library's technology and training to older adults.
Speakers: Connie Van Fleet, Professor, School of Library & Information Studies, University of Oklahoma at Norman; Danny Wallace, Professor, School of Library and Information Studies, University of Oklahoma at Norman; Courtney Deines-Jones, President, Grimalkin Group, LLC, Silver Spring, MD; Carol Bean, Library Computer Center Manager, North County Regional Library, Palm Spring Gardens, FL; Janice Rosen, Librarian, Library Services to the Deaf Community, District of Columbia Public Library; Cathy Alloway, Dauphin County Library System, Harrisburg, PA


Saturday June 23, 2007

Electronic Resources: Training That Works
RUSA MARS Education, Training & Support Committee and RSS Cooperative Reference Services Committee
Saturday June 23, 2007 1:30 - 3:30

As libraries offer more and more online databases to their patrons, how do we insure that librarians are trained to use and instruct patrons in their use? Our panel members will describe their training programs and answer questions from the audience. Attendees are encouraged to share their own training materials with the group at the Swap & Shop table.

Sunday June 24, 2007

New Reference Research: the 13th Annual Reference Research Forum
RUSA RSS Research & Statistics Committee
Sunday June 24, 2007, 1:30 - 3:30

New Reference Research is a forum that provides an opportunity to learn about reference research in the broad area of reference services such as user behavior, electronic services, reference effectiveness, and organizational structure and personnel. Both completed research and research in progress will be considered via proposal. All researchers, including reference practitioners from all types of libraries, library school faculty and students, and other interested individuals are encouraged to submit a proposal.

Future Friends: Marketing Reference and User Services to Generation X
RUSA RSS Marketing and Public Relations for Reference Services Committee & RSS Services to Adults Committee
Sunday June 24, 2007, 4:00 - 5:30

How do we market to Generation X? This generation was born from 1965 to 1976. They are future friends of the library and right now they don't see any need for us. How do we draw them into the library and keep them coming back? Find out with our three fantastic speakers who have real world experiences to share that work!

Monday June 25, 2007

See it, Hear it, Touch it: How do Learning Styles Affect Virtual Reference
RUSA MARS/RSS Virtual Reference Committee
Monday, June 25, 2007 10:30-12:00

The learning styles of people using virtual reference services--including librarians--result in a variety of expectations and experiences. People have different ways of communicating preferences. For some, that means IM; others like the ability to browse live pages with the librarian. Technology continues to provide an increasing variety of tools that in turn allow tailored approaches that can emphasize audible, visual, or kinesthetic senses. Experts will explore the options and recommend solutions.

Is the Learning Commons Enough? - Asking the Better Questions
LAMA Buildings and Equipment Section & RUSA RSS Management of Reference Committee

From Library to Information Commons to Learning Commons, the academic heart of every campus is evolving. Explore with our experts the changing ways we think about library space to foster interaction, collaboration, and the learning process. How are a University’s strategic needs supported by new activities? How are new learning initiatives supported by the University? What makes a learning space successful? The next generation of libraries will come from asking these, and the better, questions.

Executive Board Meeting Monday January 22, 2007

1. Bylaws Revisions – revisions were amended and then approved and sent back to the Organization and Planning Committee to make the final revisions prior to being put up on our web site and formally into the bylaws. The primary focus of these revisions were to flush out the roles of the Executive Board and the responsibilities of the Organization and Planning Committee.

2. The Ad Hoc Committee on the Website , chaired by Member at Large John Hepner with the assistance of Sarah Hammill, the RSS Review Editor and Virginia Cole, our new web mistress presented a detailed analysis of our section’s website. This led to the formation of a new committee called the Web Advisory Committee, chaired by Virginia Cole, that will direct the look and feel of our website. In addition, each committee will designate web content managers.

3. RSS Awards – Brought the question if RSS should take over RUSA awards relating to Reference – the decision was made to delay the discussion until annual.

4. Pre-conference Issues – Do we want to sponsor another Reinvented Reference pre-conference for 2008? Issues tabled until we got further information from those participating in the current pre-conference and input from MARS Executive Committee.

Monday January 22, 2007 11:30
Our Executive Board met with MARS Executive Committee to discuss issues related to our jointly sponsored pre-conference. We will revisit this discussion later.

Executive Board Committee Meeting
Tuesday January 23, 2007

Web Advisory Committee – composed of John Hepner ( chair), Sarah Hammill and Virginia Cole shared their report on issues related to our web pages. The Executive Board voted and approved a new committee called the Web Advisory Committee which will oversee the face of our section. Virginia Cole, our webmistress will chair the committee. John Hepner will be the Board representative, Sarah Hammill and Cindy Levine will also be on the committee.

Catalog Use Committee
• only 4 people showed up at Midwinter
• new co chairs were selected – Cathryn Brown – UCLA and Amber Merriman from Howard or Harvard (can’t read my writing)
• Wants to do program at Midwinter 2008 . This will be a jigsaw discussion with several tables focusing on how Reference and Catalogers should communicate or communication issues for different groups. People from ALCTS will also be discussion leaders.

Research and Statistics – have selected three proposals for the research Forum

• Also planning a bibliography and a 15 year celebration of the Forum

Cooperative Reference Services

• Talked about 2006 program, there were about 70 people who turned out.
• Their new program, See it Hear it Touch will feature Marie Radford, Lynn Westbrook, and Eileen Ables. This is cosponsored with MARS and RSS Virtual Reference .
• They are also cosponsoring another program – Training That Works with MARS
• Committee needs a new chair

Educational and Professional Development for Reference

• Developing Resources to help librarians develop their own orientation for reference librarians
• They want to survey new librarians and reference department head to identify what is going on in reference departments. Do libraries really have formal orientation programs?
• What type of orientation do new people need?

Evaluation of Reference and User Services

• Sent final guidelines including the Definition of Reference Measuring and Assessing Reference Statistics to the Standards and Guidelines Committee, with some revisions, they will probably go to the RUSA Board at annual.

Library Services to an Aging Population

• The committee wants to have a separate committee meeting at conferences to get more business done.
• They are still discussing a program which will focus on a panel of people who won National Health Awards and will include information on consumer health information websites.
• They are sponsoring a preconference on Older Adults and Technology
• In regards to the Aging @ your Library program, they are still trying to gather committee from other divisions to support the idea. The goal is to get $50,000.
• They are working on an IFLA Preconference Satellite conference when IFLA is in Quebec.
• They are still working on guidelines.

Library Services to the Spanish Speaking

• Guidelines for the Development and Promotion of Multilingual Collections and Services Approved by RUSA Board
• Guidelines for Library Services to Spanish-Speaking Library Users Approved by RUSA Board

Management of Reference Committee

• They are cosponsoring a program with LAMA Buildings and Equipment Committee called : Is the Learning Commons Enough: asking the better questions
• Need to make sure there are RSS Brochures in the meeting room since we are sponsors
• They are developing a reading list for managers of Reference

Marketing and Public Relations AND Services to Adults Committee

• Talked about their marketing efforts for their program at annual

User Education and Information Literacy Committee

• Discussed the teachable moments in reference. They will look at the concept of “helping models” .
• Looking at barriers to the teachable moments

Virtual Reference Committee

• The Virtual Reference Committee along with a MARS committee is responsible for an online tutorial developed by the Online State Washington Library – the committee will work on maintenance issues and how to freshen it up.
• Annual 2007- See it Hear it Touch it- How do learning styles affect Virtual Reference? This is a cosponsored program with the Cooperative Reference Services Committee and the ACRL Instruction
• The Virtual Reference Committee has a checklist for how to do programs and divide up the work.
• There is a directory of Virtual Reference services in the ALA wiki that can be used to direct people to Virtual Reference Services Nationally
• They are discussing if they want to have a program at 2008 – right now it would be titled Trust Building in Virtual Reference – How do librarians and users build trust relationships?

Discussion Groups

At Midwinter, our Discussion Groups presented opportunities for everyone to discuss important issues affecting reference. Attendance was high at the Discussion Groups because the Chairs managed to get the topic of the discussion into the program. Among the topics this time were:

• Teachable Moments during the Reference Interview
• Who needs a Reference Desk? The Role of Reference Librarians in the Digital Age

RSS Liaisons to RUSA Committees
• Budget and Finance
• Membership
• Standards and Guidelines