2006 Annual Minutes (June 27)

RUSA/RSS Executive Committee Meeting II
Tuesday, June 27, 2006
Convention Center– Room 275
New Orleans, Louisiana

Present: David Tyckoson, Susan Beck, Cynthia Levine, Maira Liriano, Lisa Horowitz, John Hepner, Brett Lear, Jessica Moyer, Allan Kleiman, Liane Luckman, Melanie Sims, Jill Moriearty, Christy Donaldson, Wayne Bivens-Tatum, Sarah Hammill, Nancy Huling, Joseph Thompson, Ann Cottengim, Pamela Morgan, Cheryl Smith, Larayne Dallas

The minutes for the RSS Executive Committee meeting on Tuesday, January 24, 2006 were approved with corrections.

The following items were added to the agenda, which was then approved:

RSS/CODES Dual Assignments Committee
Jessica Moyer reported on discussions of the name of the committee. There was some concern that the scope of the committee is not evident from the name. The committee is open to suggestions of better names.

Time Conflicts
Joe Thompson reported that, at this conference, two groups sponsored discussion on virtual reference in nearby locations. One was an RSS group, and one was sponsored by MARS. There was discussion of the difficulties in avoiding similar conflicts in the future.

Preconference Planning
Nancy Huling reported on the planning for the Preconference entitled Reinvented Reference: Emerging Technologies for Reference Services. This is being coordinated by a joint RSS/MARS committee. The focus will be on emerging technologies for reference services, including social networking.

RSS Review Editor
This position is vacant. Dave Tyckoson has been doing it temporarily. Sarah Hammill expressed interest in possibly seeking the position.

Report from RUSA Board (Tyckoson)
• Cooperative Reference Guidelines – Approved
• Definition of Reference – Referred back to Evaluation of Reference and User Services Committee
• Recruitment and Retention document was discussed
• Maud Mundava was approved to be on ballot for IFLA slot

Information from and about MARS (Horowitz)
At MARS programs, they do an attendance sheet that shows section membership. This may a good way to detect potential members.
MARS Local Systems and Services is initiating the RUSA blog, which will go to RUSA Board for approval today.
MARS section review is this year.
MARS members-at-large have liaison responsibilities for specific committees.

Emerald has offered to sponsor the open house as part of the RSS All-Committee meetings in the future.

RSS Committees

Organization and Planning
There was a discussion about changing the charge of the Organization and Planning Committee, and looking again at the relationship between this group and the Executive Committee. A proposal emerged to have Organization and Planning focus on mentoring, training new chairs, and running the open house. The Executive Committee would begin meeting at a separate time. The section review would fall primarily under the domain of the Executive Committee.

Catalog Use
Luckman reported that the program entitled Catalog Transformed: From Traditional to Emerging Models of Use, went well, with about 400 attendees. The committee plans to put the bibliography presentations on the website, and contact MARS User Access to Services Committee about putting content on the blog. The committee is beginning to look for ideas for a program or discussion at Annual 2008.

Cooperative Reference Service
Sims reported that the program “Abuse is in the Eye of the Beholder” was presented at this conference. There were about 70 attendees. The committee is working a program for 2007 on learning styles. The guidelines on cooperative reference have been approved by RUSA Board.

Education and Professional Development for Reference (written report)
The committee is currently developing survey tools to assess the orientation and training needs of reference staff. There will be two surveys: one for new reference staff (with a focus on those new to the profession, 0 - 5 years,) and one for reference section managers / supervisors.

Evaluation of Reference and User Services
Moriearty reported that the committee was surprised that the Definition of Reference had gone before the RUSA Board. The Board discussion took place online and out of context, and a revised Definition of Reference came out of this effort. After failing to gain support for the revised definition, RUSA Board sent the document back to the Evaluation of Reference and User Services Committee.

Library Services to an Aging Population
Kleiman reported on the OLOS Preconference on Library Services for Older Adults, held June 22-23, 2006.

Library Services to the Spanish Speaking
Bivens-Tatum reported that both sets of guidelines have been through RUSA Board. Liriano suggested that the idea of redefining the committee be explored. Both chairpersons worked on recruiting members and interested non-members to attend the meeting, but to no avail. They also attended the REFORMA board meeting, where the position of liaison between REFORMA and RUSA RSS was discussed.

Management of Reference
Bivens-Tatum reported that the committee intends to develop a supplement to the behavioral guidelines that will focus on how they are being used and how they can be used by librarians in staff development, training, assessment, etc.

The committee is in the process of finding nominees for RSS positions.

Marketing and Public Relations
This committee is working jointly with Services to Adults on an upcoming program focusing on “Future Friends.” [See the Services to Adults report for further information.]

Research and Statistics
Hammill reported that they held their Research Forum on Sunday, with a good mix of topics. At their committee meeting, they talked about strategies for presenting and promoting their Reference Research Review Bibliography. They also began planning for the 15th anniversary of the forum with a retrospective look at reference.

Services to Adults
This group is working jointly with the Marketing and Public Relations Committee on a program featuring discussion of “Future Friends,” that is the generation X adults who have no economic need for libraries (they can use bookstores), and may perceive Friends groups as being for “old people.” For the future, they are planning for a 2009 preconference on book groups in different types of libraries. Tyckoson asked why the name of this committee begins with Services to �. while other committee names begin with Library Services to�.

User Education and Information Literacy
Topics covered in the committee discussion included the results of Nancy DuPree’s literature search on the “teachable moment,” as well as unmediated instruction such as online tutorials. They talked about hosting a panel at Midwinter in Seattle featuring reference interview case studies and showing how the “teachable moment” can be woven into the reference interview. They also talked about looking at new models for the reference interview, seeking for parallels with the activity of therapists (as opposed to the current teacher-student model). Finally, they talked about ways in which the physical desk arrangement can potentially facilitate a reference conversation, and the possibility of a future panel discussion on this topic.

Virtual Reference Services
Thompson reported that the group is planning a program on learning styles for next year: See it, Hear it, Touch it: How Do Learning Styles Affect Virtual Reference Service? They would like to have 3 subcommittees for special projects: 1) index register of VR services in the U.S. and Canada, 2) maintaining the tutorial from Washington State for practitioners of VR, 3) improving the Guidelines.

RSS Discussion Groups

Dual Assignments
Moyer reported that the group discussed the topic: Instant Gratification: Meeting Information Needs at the Point of Service. They also discussed possibility changing the name of the group. “Dual Assignments” refers to librarians who have responsibilities in reference plus some other area such as collection development. They are looking for ideas for more enticing and descriptive names.

Ethical and Legal Issues in Reference
Cottongim reported that eight people met to participate in a facilitated discussion by co-chair Anne Cottongim regarding the librarian's role in plagiarism issues. Many diverse opinions and concerns were aired, starting with questioning whether our starting point is prevention or detection, and degrees of involvement in an individual's research process.

Hot Topics in Frontline Reference
Tyckoson reported that there were 61 attendees at their discussion on using instant messaging in reference. A wide variety of issues were discussed including collection of statistics, knowing who is posing a question, and the logistics of managing the service.

Performance Issues for Reference and Information Services Librarians
No report

Reference Services in Large Research Libraries
Beck reported that the discussion was entitled “Out of my comfort zone and not in my job description,” and focused on services which are increasingly being incorporated into reference now that were not in the past (GIS, data serves, scanning assistance, webpage design, etc.)

Reference Services in Public Libraries
Morgan reported that only one person attended the discussion session. There is also concern about continuity since Pam is leaving public libraries.

Reference Services in Small and Medium-Sized Research Libraries.
No report

RSS Liaisons to RUSA Committees

Access to Information (written report)
The committee discussed current issues of potential impact to information access and made recommendations for action when appropriate. Issues included: Guidelines for Implementing RFID Technologies in Libraries, IFC Strategic Thinking, Resolution in Support of Network Neutrality, Internet Legislation to Protect Children (DOPA, Internet Safety Act), Spying on Americans.

Budget and Finance
The committee supported, in concept, the proposal from the Services for Aging Committee, but recommended to RUSA Board that a more fleshed out proposal be sought.

Smith reported on a variety of membership issues including the location of the RUSA booth, the relationship of the committee to RUSA Board, and doing more outreach at programs to recruit new members.

Nominations (written report)
The committee finalized the 2007 RSS ballot well in advance of the September 15th deadline.

Organization (written report)
The list of questions for each section and committee review has been distributed to the RSS Board by Sarah Hammill.

Professional Development
The RUSA Professional Development Committee "moved that the RUSA Board go forth with funding two representatives to discuss the feasibility of the ALA-APA staff certification proposal. The RUSA Professional Development Committee has serious concerns about assessment and quality control and feels it is imperative that a RUSA representative be present to discuss these concerns." The Course Evaluation drafted by Pierard was adopted. The Marketing Basics Web Course submitted by Elisabeth Leonard and Allie Carr was accepted.

Standards and Guidelines
Bivens-Tatum reported that two RSS Guidelines were approved and sent to RUSA Board this conference:
Guidelines for Cooperative Reference Services
Guidelines for Introduction of Electronic Information Resources to Users

Two Guidelines were reviewed with revisions requested:
Guidelines for Library Services to Spanish Speaking Users
Guidelines for the Development of a Multilingual Materials Collection