Management of Reference


To identify and study issues relating to the management of reference services and to disseminate information on reference management in all types of libraries.

Current Roster

Meeting Minutes

Current minutes and other materials available through ALA Connect


Reference Policies & Procedures Manual Template wiki

What is the RSS E-forum?

The RSS e-forum provides an opportunity for librarians to discuss matters of interest, led by a moderator, through the e-forum discussion list. The e-forum discussion is similar to other e-mail discussion lists: interested participants register their email addresses with the list, and then receive messages and communicate with other participants through an email discussion.

Discussions have typically focused on topics of interest to RSS/RUSA members and public services librarians, but many would be of interest to all areas of librarianship.  Discussion on the list is limited to the e-forum topics.

What is the topic for the Spring E-forum?

Reference services have evolved over the years, and current best practices inform the broadening of library services by building relationships with campus units and cross-training staff to create a synergistic combination that redefines the research experience of our community by meeting them where they are. It is therefore critical to look at each interaction as a form of outreach that can lead to additional opportunities for collaboration, instruction and engagement. Join us for this forum where we will discuss best practices, tips and tricks in expanding reference services beyond library walls.

Join us on March 10th and 11th at 10am EST/9am CDT/8am MDT/7am PDT for our exciting discussion!

Who are the moderators?

Laureen Cantwell is the Distance Services Librarian at Colorado Mesa University. Her work focuses on the connection between reference and instruction, increasing the visibility of librarians who provide reference and maintaining detailed statistics to help inform outreach efforts.

George Bergstrom is the Instructional Librarian at Sullivan University in Louisville. He has provided reference and instructional services for over a decade and views reference an opportunity to reach users at their point of need.

Sarah Brandt is Instructional Services Librarian and the Reference Co-Coordinator at the University of West Georgia. She brought librarians back to the reference desk and views the reference interaction as the perfect moment to highlight what the library has to offer.

Who can I contact for additional information or if I have any technical issues?

Please contact the RSS Management of Reference Committee Chair, Cinthya Ippoliti at:

How do I subscribe?

These discussions are free of charge and available to anyone who wishes to subscribe to the list. Once you are subscribed, you will receive messages to your email address directly, you will not need to go to this page again unless you would like to make changes to your profile (please see details below).

If you are already subscribed, you can simply log in using your email and password to verify that your information is current. You will not need to do anything else to begin receiving emails for the forum.

If you are new to the forum, please follow the steps outlined below:

  1. Go to:
  2. Click on the "First login?" link near the login area on the e-Forum web site

  1. Enter the email address where you'd like to receive the E-Forum messages
  2. Look for an email message to arrive containing your password
  3. Go back to enter your email and password in the login area on the E-Forum web site
  4. Under the Subscriber Options, select HTML only mode under Receiving Mode



Change Your Preferences:

To create your own password, click on "Your Preferences." and create a new password and make a note of it. You can come back to anytime to manage your subscription:

  • Change your email address for any reason
  • Cancel/unsubscribe after the e-forum or at any time
  • Access the list archive to review a discussion
  • Choose to receive the messages in digest format instead of one email at a time