2000 RUSA National Institute

Interviews and Focus Groups Presentation Bibliography of Related Readings
Marie L. Radford, Ph.D.

Interviews and Focus Groups

Batchelor, K., Tyerman, K. (Oct.1994). Expressions of interest in Brent. Library Association Record, 96 (10), 554-555.

Canning, C., Edwards, A., Meadows, S. (fall 1995). Using focus groups to evaluate library services in a problem-based learning curriculum. Medical Reference Services Quarterly, 14 (3), 75-81.

Carlson, L. T., French, D. W., & Preston, J. L. (1993). The role of focus groups in the identification of user needs and data availability. Government Information Quarterly, 10 (1), 89-100.

Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327-358.

Fowler, F. J. & Mangione, T. W. (1990). Standardized survey interviewing: Minimizing interviewer-related error.

Newbury Park. CA: Sage. Glitz, B. (Oct. 1997). The focus group technique in library research: An introduction. Bulletin of the Medical Library Association, 85 (4), 385-390.

Hernon, P. & Altman, E. (1998). Assessing service quality: Satisfying the expectations of library customers. Chicago: ALA.

Kureger, R.A. (1994). Focus groups: A practical guide for applied research. Thousand Oaks, CA: Sage.

Leather, D. J. (spring 1990). How the focus group technique can strengthen the development of a building program. Library Administration and Management, 4 (2), 92-95.

Lederman, L. C. (1996). Asking questions and listening to answers: A guide to using individual, focus group, and debriefing interviews. Dubuque, Iowa: Kendall/Hunt.

McKenna, C. K. (summer 1990). Using focus groups to understand library utilization: An open systems perspective. Journal of Management Science and Policy Analysis, 7, 320.

Manning, H., Hock, R. E., & Milstead, J. (Oct./Nov. 1990). Focus group research: A case study. Bulletin of the American Society for Information Science, 17 (1), 7-10.

Morgan, D.L. (1988). Focus groups as qualitative research. Newbury Park, CA: Sage. Mullaly-Quijas, P., Ward, D., & Woelfl, N. (July 1994). Using focus groups to discover health professionals' information needs: A regional marketing study. Bulletin of the Medical Library Association, 82 (3), 305-311

. Oberg, D. & Easton, E. (June 1995). Focus group interviews: A tool for program evaluation in school library education. Education for Information, 13, 117-129.

Radford, M. L. (1999). The reference encounter: Interpersonal communication in the academic library. Chicago: ACRL, A Division of the American Library Association.

Radford, M. L. (Spring 1998). Approach or avoidance? The role of nonverbal communication in the academic library user's decision to initiate a reference encounter. Library Trends, 46(4), 699-717.

Radford, M. L. (April 1996). Communication theory applied to the reference encounter: An analysis of critical incidents. Library Quarterly, 66(2), 123-137.

Radford, M. L. (1993). Relational aspects of reference interactions: A qualitative investigation of the perceptions of users and librarians in the academic library. Unpublished doctoral dissertation, Rutgers, The State University of New Jersey. DAI A54/07, 2368.

Robbins, K. & Holst, R. (July 1990). Hospital library evaluation using focus group interviews. Bulletin of the Medical Library Association, 78 (3), 311-313.

Rockwell, J. D. (2000). In the company of others: An introduction to communication. Mountain View, CA: Mayfield Publishing Co.

Rose, P. M., Stoklosa, K., & Gray, S. A. (summer 1998). A focus group approach to assessing technostress at the reference desk. Reference & User Services Quarterly, 37(4), 311-317.

Ross, C. S. & Dewdney, P. (1998). Communicating professionally: A how-to-do-it manual for library applications (2nd ed.). NY: Neal-Schuman Publishers, Inc.

Seidman, I.E. (1991). Interviewing as qualitative research: A guide for researchers in education and the social sciences. NY: Teachers College Press.

Tyerman, K. (1996). Getting things in focus: the use of focus groups in Brent Libraries (in monitoring service to the ethnically diverse community). Library Management, 17 (2), 36-39.

Valentine, B. (Nov. 1993). Undergraduate research behavior: Using focus groups to generate theory. Journal of Academic Librarianship, 19 (5), 300-304.

Waters, M. R. T. (1996). A children's focus group discussion in a public library: Parts one& two. Public Library Quarterly, 15 (2), 5-6; 15 (3), 5-7.

Widdows, R. & Hensler, T. A. (July 1991). The focus group interview: a method for assessing users' evaluation of library service. College & Research Libraries, 54 (4). 352-359.

Young, V. (July/Aug. 1993). Focus on focus groups. College & Research Libraries News, 54 (7), 391-394.

Zweizig, D., Johnson, D. W., Robbins, J., & Bewsant, M. (1996). The tell it! Manual. Chicago: ALA.