Cooperative reference service extends a library's information service capability through interaction with other libraries or information centers. It is a process through which information assistance is provided, at least in part, by referring the user or the user's question to library/information personnel at another institution according to a system of formally established protocols. The purpose of the committee is to study, promote, and support cooperative reference service at all levels.
Current minutes and other materials available through ALA Connect
Past Programs and Preconferences
Marketing Virtual Reference: Consortium Models (2003 Annual Conference Program)
Your, Mine, and Ours: Quality of Service in Cooperative Virtual Reference
(2005 Annual Conference Program)
Abuse is in the Eyes of the Beholder: Managing Challenging Users in Chat Virtual Reference
(2006 Annual Conference Co-Sponsored Program)
See it, Hear it, Touch it: How Do Learning Styles Affect Virtual Reference Service?
(2007 Annual Conference Co-Sponsored Program)