MOUSS Cooperative Reference Services Committee

Annual 2003 Meeting Minutes
June 21, 2003
Toronto, Ontario
Hotel Inter-Continental

Members Present: Linda Fenster (incoming chair), Ann Frenkel, Lace Keaton, Melanie Sims
Absent: Curley Jones, Paula Rumbaugh, Bruce Whitham (chair)

The Cooperative Reference Services Committee met on Saturday, June 21, 2003, in the Willard Room at the Hotel Inter-Continental as part of the MOUSS All Committees Meeting. The meeting began at 10:00 a.m.

Linda Fenster, incoming chair, conducted the meeting since Bruce Whitham, chair, was unable to attend the conference. Bruce will be stepping down as chair after this meeting and will continue on the committee as past chair.

Linda began the meeting with introductions and announcements. The minutes from the Midwinter Meeting were unavailable for approval.

The next item of business was the discussion of George Porter’s presentation of Karen Schneider’s thoughts on the new ALA Web site design.

The committee then discussed the program it was sponsoring on Monday, Marketing Virtual Reference: Consortium Models. Lace reported that one of the panelists, Lisa Fuller, Community Relations/Development Coordinator for Worthington Public Library, would not be able to participate in the discussion. Chuck Gibson, Associate Director of Public Services for Worthington Public Library, would take her place. Ann confirmed that she would serve as moderator in Bruce’s absence. Committee members discussed topics that the panelists were to cover as well as logistics for the program. Points for the panelists to cover included: 1) how they defined their constituency; 2) how they are marketing the service, including how they are marketing to other libraries; 3) where the revenue comes from for marketing; 4) how they assess the impact of their marketing campaign; and, 5) future directions.

A discussion of new projects for the committee was next on the agenda. Of most interest to committee members is cooperative virtual reference. Possible activities include a program at the 2005 Midwinter Meeting in Boston or the Annual Conference in Chicago. Potential topics include staffing challenges or providing reference service in multi-type library consortia. Other projects of interest were a bibliography/Webliography or an article. Further discussion will ensue at the 2004 Midwinter Meeting.
The final order of business was the recruitment of new committee members. Current members agreed to identify and recruit public librarians to balance the group.

The meeting was adjourned at 11 a.m.

Respectfully submitted,
Linda Fenster (incoming chair)