RSS represents the interests of librarians and library support staff engaged in all aspects of reference and information services including the delivery, management, and evaluation of reference and user services in all kinds of libraries.
The responsibilities of the Reference Services Section are
to conduct activities and projects within the section's areas of interest;
to be a means of sharing experience and information among interested librarians from all types of libraries and information services;
to seek to synthesize the activities of other units within ALA that have a bearing on the management and operation of user services in libraries; to represent the needs and interests of the wide diversity of library users.