Management and Operation of User Services Section

Future of MOUSS #2

What are the major issues facing frontline reference in the next 2-4 years?

  1. Dual assignments and rotating chairs
  2. Technology will change the definition of "frontline" and user contact
  3. Shift to greater use of paraprofessionals in reference service
  4. Consider merging MOUSS and MARS
  5. ILL will be a new section
  6. Reorganization of physical facilities and arrangement of materials
  7. More process information
  8. Other libraries will deliver information
  9. Electronic resources will serve people wherever
  10. More service to remote users
  11. Growth of the instructional component of reference
  12. Training of paraprofessionals will become more of an issue
  13. Publishing trends will change
  14. Customer service to the forefront
  15. More shared reference services
  16. Digital reference
  17. Generations A-Z and not just Gen X
  18. Confidentiality
  19. Services to multicultural and special groups
  20. Emphasis on evaluation of reference
  21. Keeping up on current research
  22. Marketing
  23. Ethical issues
  24. Overall management of user services
  25. Legal issues; the Patriot Act, etc.
  26. Distinction between MARS and frontline reference is very artificial
  27. Issues of size
  28. Education and training; staff and patron
  29. Closest contact with the public---can affect change
  30. Links to other areas of the library
  31. Evaluation is critical---how we do it is important